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Business Profile

Water Purification Equipment

Evoqua Water Technologies LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Water Purification Equipment.

Complaints

This profile includes complaints for Evoqua Water Technologies LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Evoqua Water Technologies LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/01/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Delta Ultraviolet E-110 UV Generator by Neptune made by this company from another retailer on May 24th, 2023. The unit arrived on May 31, 2023 but could not be installed until June 8, 2023. The reason for delay in installation is because a professional pool technician was hired to install. Upon installation it was discovered that a recessed piece at the bottom of the unit was broken. This piece was in place when unit was shipped and my technician did not have to adjust this particular piece at all during technician. When the unit was turned on with water flow a leak was found and it was discovered that this piece was cracked and leaking. I have tried to get a refund from the retailer who refused saying that the unit was covered under the manufacturers warranty. The manufacturer was nice enough and agreed to replace the unit. I originally made contact with Chris S******* on June 20th, 2023 for this and was given an order number for a unit on June 26, 2023. On June 28th after asking for a delivery date I was told the unit would ship on July 28, 2023. On July 31 when Mr. S******* was asked again about shipping information I was told that the unit was not in production and would not go back into production until August 7th, 2023. On August 25, 2023 I emailed Mr. S******* again to ask about the unit and was told that production was moved to September 22, 2023. On August 25, 2023 I spoke with Mr. S******* on the phone and let him know that we would prefer a refund on the unit. I spoke with him the next day and he seemed positive that he would be able to acquire a refund for the unit. This morning September 1, 2023 I received an email stating that the accounting department would work with myself and Pool Warehouse (retailer where unit was purchased) to facilitate a refund but Evoqua would not issue a refund.

      Customer Answer

      Date: 09/05/2023

      The company is currently working on a solution for the problem. I spoke with Ralph S******* after my complaint was filed. I am awaiting a refund for the company which I think is the only outcome that is acceptable in this situation. I am not satisfied with the situation until the refund shows on my account, which as of right now it does not.

      Thanks,
      **** ******* 

    • Initial Complaint

      Date:07/18/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company has duplicated billing periods not in accordance to our agreement. I have asked the company to correct the error with no resolution for 3 months.

    Evoqua Water Technologies LLC is NOT a BBB Accredited Business.

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