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Business Profile

Health and Wellness

Benco Dental Supply Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health and Wellness.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/14/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We went back and forth with this business for many months to correct wrong and not legit charges , and they were not responding to solve the problem , then when we were finally able to solve the incorrect charges and paid the corrected balance , they want us to pay the late fees which theyre responsible on because of their delay response and not communicating properly .

    Business Response

    Date: 11/26/2024

    After conducting thorough due diligence, we have deemed all balances as accurate, the team has had ongoing communication regarding the balances. As a gesture of good faith we wrote off any outstanding receivables. At this time our collaboration has concluded and we wish them the best in their future endeavors. 

  • Initial Complaint

    Date:09/06/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a Variosonic Toothbrush from seller on their Amazon store 4/20/24. Last month the toothbrush stopped holding a charge and will not charge at all. I emailed the company via their support listed on their website and included the receipt of purchase. No response from that email to this day. I then called customer service and the representative seemed to be very confused as to why I was calling him and told me that he could not help me. This is despite their website clearly stating that there is a one year warranty on these toothbrushes and to contact them immediately for a return or refund if the product is defective, which it clearly is. I then asked to speak to a manager. He placed me on hold for about 10 min and then came back on the line and said his manager was at lunch and told me that they would call me back after I provided him with my number. That was 3 days ago and no one has called. The company does not seem to stand behind it's products or honor their warranties. The customer service was incompetent and very transparently giving me the run around. Initially I was just seeking to replace the toothbrush but at this point I am looking for a refund of my money and will never purchase anything from this brand again. I have been buying toothbrushes, heads and toothpaste on a regular basis for years from them, but they have lost a customer for good.

    Business Response

    Date: 09/16/2024

    We would like to sincerely apologize for the inconvenience you experienced. We strive to provide high-quality service and products. We value your business and want to make things right. Our customer service team has arranged for a replacement of your item. The replacement has been processed and will be shipped to you.

    Once again, we apologize for the inconvenience and appreciate your understanding and continued trust in us.


    Thank you for your patience.

    Customer Answer

    Date: 09/18/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *******************

Benco Dental Supply Company is NOT a BBB Accredited Business.

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