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Business Profile

New Carpets

Color World Paint-Floor & Wall

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Color World Paint-Floor & Wall's headquarters and its corporate-owned locations. To view all corporate locations, see

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Color World Paint-Floor & Wall has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/02/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The business did not honor their warranty. There is flooring that is raised from its original installed position. Also, the business stated that the flooring was ok to place in front of the fireplace, which we were turning into a gas insert (as discussed with the business). Also, the business stated that the manufacturer of the flooring stated it was ok to do so. My wife and I repeatedly called the owner (Gary), or left messages for the owner to call us back, but to no avail. He did personally take ONE of my calls and stated that he would contact a contractor to have the issue taken care of (05.31.22). Again, to no avail. The purchase date was 11.02.21 and the install date was completed on or about 11.15.21. My wife and I acted in good faith to believe the business, in fact, called the manufacturer of the flooring to discuss the issue in front of the fireplace. I did state that I would pay for replacement of the marble that was previously in front of fireplace; I just wanted to be able to have a business install a gas fireplace insert. The 2 companies in my area would not install the insert because they both stated it was against "fire code". The owner of Color-World did state to me that he would meet my request, but had no one to complete the task at the moment. The following are the dates and times either my wife or I personally called to either speak to the owner (since he sold us the flooring and told us after I asked about a workmanship and product warranty, "you know where to find me.") or left a message to call either one of us back: 02.09.22: 4 mins, 27 secs. 02.28.22: 1:09 pm, 1 min, 14 secs. Stopped at store: 03.12.22, my wife spoke to Gary direct. 05.31.22: 1027 am, 16 mins, 15 secs. Spoke to Gary direct. He stated he didn't have anyone to do the work and would contact a mutually-known contractor that worked at my home before. 05.31.22: 11:26 am 3 mins, 52 secs. 10.10.22: 2:59 pm. I asked associate what current lead time was for install: "2 weeks".

    Color World Paint-Floor & Wall is NOT a BBB Accredited Business.

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