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Business Profile

Skin Care

Dermay

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Skin Care.

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • johanna c

    Date: 06/21/2023

    I would not buy any products from that company. The Mask is very uncomfortable to wear and leaves indentations around the eyes. I received the mask at the end of February and it took me until middle of March to finally get the address I needed for the return. The receival of the Return was verified by the post office. We now have June 21, 2023 and I have not received my money back yet.
    worst customer service, Lauren seems to be bot that is programed to ask questions until the time runs out for a return...

  • Katherine V.

    Date: 01/04/2023

    I purchased a LED mask from Dermay, on December 13, 2022, $264.90. Their refund policy: 30 days from date of purchase. I am requesting a full refund, due to Lauren's @ Dermay, responce email on January 4th. She responded to an email I sent to Dermay on January 3rd; the same day I began experiencing malfunctioning issues with the LED mask. The mask when placed on my face then pushing a remote which turns the mask on, "start button", holding it for 2 seconds. The mask came on, the lights were blinking which was not normal. There is a voice activation system built into the remote that was not working properly. It would turn the mask on then off after 2 seconds; I made 4 attempts of readjusting the mask on my face, pressing the start button on the remote for 3 seconds. The masks voice instruction, immediately disengaged the mask 1 second after pressing the start button, on all 4 attempts, every time. All 4 times the lights were blinking, as opposed to staying on.
    Lauren's January 4th, response email instructions:
    She refused me to return the mask. (I originally wanted to return the mask for a replacement on January 3rd; if Dermay was willing to send a return label. I'm now requesting a full refund of $264.90 cost of the mask; additionally I purchased (6) facial creams; which I have (4) unopened, total charges of $173.00, in which I would like a partial refund for unopened creams, all credited to my bank card.
    In Lauren's January 4th email; she stated that I need to video tape the problem for them to assess the problem to see if it is something minor that Ican be instructed to fix, before I can even return the mask. The remote has stopped working since receiving Lauren's, January 4th email. The mask needs to be charged. I am unable to perform that, due to the port roaming inside the mask. I will not be able to locate the port without causing damage to mask.
    Dermay needs to honor their refund policy. Please let me know you have received this. Thank you.
    Katherine

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