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Business Profile

Pest Control Services

Enviro Management Group, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/30/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired this company to eradicate flea infestation in my home. I was told to stay away for 5 hours by the tech, Jordan. I came home, but my floors were still wet. Laura told me to turn up the heat so the floors would dry. Both she and Jordan told me there was something wrong with my house. This was their explanation for the problem. Laura said she would check on me after I had turned the heat up. She assured me that my cat and I would be safe, but the floors had to be dry. I waited for 7 hours to enter my home! I went into my bathroom and actually slipped on the wet floor. Laura never called back! I had to worry about my health ( legally disabled with severe asthma) and I also had to worry whether it would harm my cat. Laura assured me that=we were safe, but the floors needed to be dry. I have sent an email regarding the charge on my credit card. They charged me for the whole service, but I state in my email that I started a dispute with my credit card company. They are supposed to come back November 15th. No one from that company will enter my home again. I even stated in my email that I would pay for half the service. I have pictures of the wet floors and a witness who saw them as well. Please help. Now, because they refuse to answer my email, I am seeking full reimbursement since I have to hire another company. I will also be filing a complaint with the licensing bureau in PA. I have no guidance concerning when I can clean my floors.

Enviro Management Group, LLC is NOT a BBB Accredited Business.

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