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Business Profile

Apartments

Residences of South Hills

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/17/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I moved out of of the Alden south hills in April 2018 I was living with my adopted mother ****** ***** ******** prior to me leaving I requested my name be removed from the lease which shouldve been taken care of then I got an email saying I owe this place a lot of money. I was a minor when we moved into the apartment complex my name shouldnt be on the lease as a co-applicant when I was only 15 year old at the time I was put on the lease as the co applicant Ive never seen the leasing agreement until an email was sent from the Alden of south hills and ****** has a history of fraud and her negligence has caused this agency to reach out to me for money she owes them. I was made understood from ****** ***** ******** words that my name would be removed off the lease when I left the home. Ive resided in the state of **** in ************** for over 6 years and I should have no ties to this womans legal troubles. This I feel is fraud because I had no clue of what she put on the lease under my name until recent contact from the Alden group trying to reach out to collect a payment from her being a resident.

  • Initial Complaint

    Date:09/09/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Property promised that we would have apartment ready for move in but there were so many issues not fixed. They in correctly charged me higher monthly rent and later realized and gave credit after my complaints I have made regarding fixes that needed. Staff were very rude and management says anything to bring people in, they even showed an upgraded apartment first and they lured us into an different model apartment that didn’t even meet a basic rental standards. Molds, insects, and unhealthy bathroom floors, cracks on the walls and windows, toilet that doesn’t even flush properly, door didn’t have secure door locks, toilet door didn’t even close properly, Kitchen had a broken counter, nails on the floor, unfinished and poorly finished painting, and noise everywhere outside the apartment. Please review their business practices. This is a minority people’s stay where you’d find malpractices if charging unnecessary fees and surcharges.

Residences of South Hills is NOT a BBB Accredited Business.

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