Reviews
This profile includes reviews for Synergy Orthopedics, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 4 Customer Reviews
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Review fromAnn C
Date: 09/26/2024
1 starAnn C
Date: 09/26/2024
Same complaints as others. Went to vybe urgent care my son needed a wrist brace for what was an incorrect diagnosis of a wrist fracture. Almost 3 months later I get a bill for $200 for the brace. They billed my insurance almost $400!! The brace sells on ****** for $53. Will never go back to vybe and I plan to fight this bill to the end. I can not do comprehend how this is allowed. Im furious.
Synergy Orthopedics, LLC
Date: 10/29/2024
Hello. We are sorry to hear you had a dissatisfactory experience with Synergy Orthopedics. We are contractually obligated with insurance carriers to bill equipment at certain prices, which often differs from online retailers for various reasons. Additionally, it is the patient's responsibility to understand their plan, coverage and deductibles. If you have additional questions about your bill, please call our *************************** at ************ and one of our representatives would be happy to explain further.Review frommuriel w
Date: 09/14/2024
1 starmuriel w
Date: 09/14/2024
I went to an urgent care received a ankle light weight brace, Synergy sent me a bill got money from Insurance and still sending me a bill as well. I was never told I would be billed for the brace, The company is sending me a bill I was totally unaware of, I never agreed to any payment of any kind for this clothe brace.Synergy Orthopedics, LLC
Date: 10/29/2024
Hello. We are sorry to hear you had a dissatisfactory experience with Synergy Orthopedics. We do have record on file of your signature confirming receipt of the device and understanding of the billing process. If you have additional questions about your bill, please call our *************************** at ************ and one of our representatives would be happy to explain furtherReview fromMichelle R
Date: 01/04/2024
1 starMichelle R
Date: 01/04/2024
I strained my ucl in my thumb in an accident in September, and I went to Urgent Care near my home. They asked me if I wanted them to wrap it up, and I thought it would be with tape and I could learn the technique. Instead, they put a brace on my hand. I asked for how much it would be and they said typically around $80 but it wouldn't be sure until insurance processed. I received the first bill for over $300 dollars for it. I called with questions, and I found out they were provided the wrong insurance information, so per the request I gave the new insurance information and had to wait for a new invoice to be issued. The new invoice came in today and they are asking for about $178. Mind you the exact, exact, exact brace online is being sold for under $50. I am frustrated, but I appreciate the billing department for taking my calls and trying to work with me within the confines of the set rates. I implore Synergy to do better negotiating rates to advocate for their clients, and give fair billed charges.Synergy Orthopedics, LLC
Date: 10/29/2024
Hello. We are glad to hear that you had a positive experience with our **************** and ******************* in getting your bill corrected. As you stated, we are contractually obligated with insurance carriers to bill equipment at certain prices, which often differs from online retailers for various reasons. We do our best to negotiate fair rates, but ultimately are at the mercy of the insurance carrier. If you have additional questions, please call our **************** department at ************ and one of our representatives would be happy to explain further.Review fromMichael L
Date: 07/18/2023
1 starMichael L
Date: 07/18/2023
Let me start by saying that it takes a lot for me to file a complaint. I broke my finger 2 months ago and went to Urgent Care near my home. They put a brace on my hand and sent me to an orthopedist. Yesterday I received a bill for over a $110 from Synergy Orthopedics for the brace. Normally I would just pay it, but as it happens I left the brace in my company office a few weeks ago and needed a new one. I purchased the exact same brace online for $27. I called Synergy and told them that their price is way above what this brace retails for and since I was never told the cost upfront, I would like them to make an adjustment. I looked online and found that the most this brace sells for is $45. They refused to make any sort of reasonable price adjustment. I understand that every company needs to make money but this is a complete scam. If I would've been informed of the price, I could have gone to the pharmacy, which is literally next door to the Urgent care, and purchased a brace for half the cost. If Synergy was willing to work with me and offer to charge $50-60 for the brace, I would've happily agreed. Because they didn't, I was forced to write this review and file a complaint against them with my Health Insurance.Synergy Orthopedics, LLC
Date: 07/18/2023
Thank you for your feedback. Synergy Orthopedics follows insurance fee schedule as per their contracts. However, we do advocate for our patients and I would like to assist you. Please email *************************** with a number where you can be reached.
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