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Business Profile

Physicians and Surgeons Information Bureaus

Health Advocate, Incorporated

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Physicians and Surgeons Information Bureaus.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/25/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I submitted a request in July for assistance for the following: *** ******* (dispute the balance)******* ************** (Dispute the balance) Assist and obtain general dentistry and cosmetic doctor in one facility and or office facilitate appointment Need alternate doctor for second breast exam aside form the one mentioned I am affiliated via *** and would like to get assistance for an the last two and want to understand why it is a disconnect here

  • Initial Complaint

    Date:09/27/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In May 2014, my company, ******** ************ ****** entered into a 3 year agreement with Health Advocate Solutions to provide an Employee Assistance Program for my staff. In 2017, we again renewed the relationship by paying the annually invoiced bill in May 2017. On May 18, 2020 we received another renewal invoice at which point i immediately responded notifying Health Advocate Solutions that we were terminating our relationship at the end of the term (5/31/2020) as we had duplicate coverage through our current Insurance Carrier. We got a response telling us that we would not be able to terminate as we had not given them a 60 day notice per the agreement we had signed back in 2014. I fully admit that i signed the agreement in 2014 on behalf of my company, but I contend that it seems like a fair and reasonable business practice to give at least a 60 day renewal notice / invoice when you require a 60 day notice to cancel from a client. Looking back, there is no owness in the agreement for Health Advocate Solutions to provide appropriate notice of renewal even after 6 years. They have continued to invoice my company, even though we continue to notify them of our request to cancel. They have provided no benefit or services to us since May 2020. To date, they have turned the situation over to a collection company, which now has sent the situation to a local attorney who is threatening legal action against us if we don't pay for services we requested cancelled over 2 years ago.

Health Advocate, Incorporated is NOT a BBB Accredited Business.

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