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Business Profile

Real Estate

Korman Communities, Incorporated

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Korman Communities, Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see

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Korman Communities, Incorporated has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/04/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 24 2024 my husband and I checked into Hotel aka.. When arriving we spoke with a gentleman at the front desk (the employee had only been with the company 2weeks). After searching for the reservations himself, he couldnt locate it in the system. He then called for the manager (*****************). We then gave her the confirmation info/reservation number. ************** being search and left us waiting for approximately 15 mins. We traveled quite a distance. We scheduled everything accordingly as far as our evening activities. While waiting on the search for the reservations we missed out on our reservations for our spa. ************** stated the reason she couldnt find the reservation is because it was a 3rd party. She then gave my husband the key to room 0338. We went in the room quickly got dress to try to make it to our next destination. Came back later that night, and noticed when using the restroom it was handicap accessible in which no one was disabled. We werent please as to how we werent informed nor given the option. We brought this concern to ************** upon our check out and her reply was you received that room because you booked 3rd party, and smiled, as if it was funny. I then asked her for her manager name/number (*******************************) *** been trying to reach her for a week now left several messages no response. ************** also was rude and her disposition and attitude wasnt pleasant at all. Her customer service was horrible. I cant believe that we were given a handicap room without being notified nor did we reserve that room. Our overall stay was awful, it was a lot of adjustments had to be made with everything being handicap accessible in the room.

      Business Response

      Date: 06/07/2024

      Our GM, *********************************, offered an apology and a complimentary night's stay to *************** (see email from ********************************* to *************** on March 7, 2024, below).  *************** should contact ********************************* to make another reservation - all of her contact information is below in her signature (and also in ******************* gmail).   

      From: ********************************* <**********************>
      Sent: Thursday, March 7, 2024 12:30 PM
      To: ***********************
      Subject: Hotel AKA ********** Stay

      Dear ***************,

      I genuinely appreciate your feedback and want to extend my sincerest apologies for the inconveniences you experienced during your visit.  Your satisfaction is our top priority, and it is disheartening to learn that we fell short of meeting your expectations. We take your feedback seriously and are committed to addressing the issues you highlighted to ensure a more positive experience for our future guests.

      In an effort to make amends for the challenges you faced, I would like to offer you a complimentary night's stay. I hope this gesture will provide you with an opportunity to experience the high level of service and comfort that we strive to deliver to all our guests.  Please contact me when you are ready to book your complimentary night. 

      Once again, we apologize for any inconvenience caused during your recent visit. Your feedback is invaluable to us, and we genuinely appreciate the opportunity to make amends.  Thank you for choosing ********************.  We look forward to the opportunity to welcome you back and provide you with the exceptional experience you deserve.

      Warm regards,

      *********************************
      Director of Operations
      Hotel AKA **********
      ********************************************************
      ************ (mobile)
      STAYAKA.COM





    • Initial Complaint

      Date:03/20/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Last week, Tuesday 3/14 at 6:15pm I called over and spoke to a woman explaining that I was getting married in May and that I would like to book our rooms with the *****************, but explained that I would need early check-in due to the timing of events. I explained it would be 1-2 rooms only and I would need to check-in around 2-3pm. The woman assured me that this would not be any issue at all and that an exception would be able to be made. I also explained that I would need some sort of confirmation to be able to do so. As you are aware with weddings, there is a timeline of events that need to occur. Again she informed me this would not be a problem. Today I went ahead and booked the two rooms through my CC company (non-refundable) and called the hotel back to inform them I booked and to speak about the early check-in. I spoke to the same woman again who asked her Manager and she came back now stating that the hotel could not 100% guarantee this. I explained again that I booked these rooms because she told me that this would not be a problem. I then spoke to her Manager, who told me they would be able to let me know a week out from the event. I am reaching out nearly two months ahead of the event to get this taken care of, which I would think should be ample time to sort this out, after all the check-out time for guests is 11AM, therefore the rooms will be vacant from 11AM. A week out from the event is not conducive to planning a wedding and again I went off of what the hotel told me, being that this would be fine. There were at least 12 rooms available at the time of purchasing my rooms, the hotel is not sold out. During my conversation also with the Manager he was incredibly rude and belittling on the phone. I asked to cancel and refund and he told me I was not able to do so and to call back to speak to the other Manager on Wednesday. This all happened in a course of 15 minutes from booking to calling to ultimately ask to cancel.

      Business Response

      Date: 03/22/2023

      We have cancelled the reservation and refunded the payment.

      Customer Answer

      Date: 03/22/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***********************

    Korman Communities, Incorporated is NOT a BBB Accredited Business.

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