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Business Profile

HOA

Arrowhead Lake Community Association

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/15/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The staff is HORRIBLE. I paid almost $700 for a rental that was advertised at $89 a night (which I rented for only 2 nights) . Fees add up quickly ! Security antagonized me for no reason. Gave me a citation for voicing my opinion because a security guard kept going back and forth with me. Security told me my cars wasnt registered , then when they found out they were registered , I didnt receive an apology. They told me theyll give me a citation if I didnt drive back 20 minutes to the rental office to get an extra gate key. Drove the 20minutes to get the extra gate key (they wouldnt give my original back until I went to retrieve another one and bring it back to them to prove I had 2) then when I returned back with the extra one , they returned my gate key to me. A whole week later the owner calls me to tell me I have 2 citations (which at the time I contacted the owner to let them know they were threatening me with a citation if I didnt get the proof) . One citation was failure to gain proper access to the community, which they threatened me with if I DIDNT get the gate key, which I did and they still gave me a $500 citation (which they didnt give it to me in person nor told me it was a official citation, they told me if I didnt do so then theyll give it to me ) and ALSO a $100 citation for disorderly conduct because the security kept arguing with me while I was talking to someone else. They think they can talk to you like a child and your not supposed to say anything back to them.

  • Initial Complaint

    Date:11/04/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Arrowhead Lake is a Homeowner Association In Pennsylvania, recently the community passed a resolution banning last minute rental, this places a great financially burden on many of the owner in the community because most of the booking during this time of the year are last minute. I have try numerous times to contact the Community General Manger, Assistant Gernral Manger, The Board of Director. I have never received a respond back from any of the person listed above.

Arrowhead Lake Community Association is NOT a BBB Accredited Business.

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