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Business Profile

Vacation Timeshare

Carriage House at Pocono Manor

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vacation Timeshare.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/01/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There was a tremendous amount of pressure put on us to sign a contract and we have only used this timeshare once since owning. We have tried to exchange our location, however, we were never successful in doing so even when we tried to make reservations 6-7 months in advance. We have yet to receive the accommodations and amenities that were promised to us when we purchased this timeshare. We also have medical issues that are a priority financially. We made attempts to reach out to Carriage House directly for a resolution. We were first told they could do nothing for us and wanted to keep us trapped. We were then told that we could write a letter for their board to review. It took them no time to send us a response back, denying us again for any sort of termination of our ownership. We need assistance in getting this matter resolved

  • Initial Complaint

    Date:08/15/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When we first purchased, we were told a lot about being able to travel wherever we wanted and being able to use amenities at the sister resort. Ás it turned out we could not book when and where we wanted so we settled for second and third choices. The resort also needs major renovations. With what I’ve been paying in maintenance fees over the years, I would have expected much more to be done. In addition to this, since purchasing this timeshare my life has altered. The co-owner has passed away, and ownership is just not something I can contend with any longer being on a fixed income. Between my health, finances, and the lackluster vacations I have received, I am no longer able or interested in keeping this timeshare. I expressed this to the board of directors and got a very dismissive response, telling me to sell my timeshare. I have no one interested in even taking this for free, let alone trying to find someone to sell it to.

Carriage House at Pocono Manor is NOT a BBB Accredited Business.

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