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Business Profile

Credit Union

Tri County Area Federal Credit Union

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Tri County Area Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Tri County Area Federal Credit Union has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:05/03/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      System update scheduled for may 1st. Actual update started may 26th for some account holders and may 28th for myself. The only notification of this after 1 email was through social media post. This caused all online banking and bill pay to be unavailable until may 3rd. During this period direct deposits, including my VA disability and any payments could not be completed causing numerous account holders to suffer late fees as well as overdraft fees from tri county area credit union. Because of this I am now over 1000$ overdrawn due to late charges, returned payment fees and tri county's overdraft fees. I am seeking to have these fees refunded as well as hold Tri County Area Federal Credit Union responsible.

      Business Response

      Date: 05/12/2023

      ****************** had reached out directly to the credit union via email on 5/9, and one of our Branch Managers had communicated with him and provided the necessary fees refunded to him.  He was not negative over $1000, he was only negative $198.68.  I also had contacted him via telephone on 5/9 (we talked in length) and deeply apologized for any inconvenience he may have been caused.  I did review with him that many mailers (post card, mailer, emails) went out to him, in addition to the information provided on our website and mobile app of the upcoming upgrade beginning at 8 weeks prior to 5/1/23 (when we were closed for the day for the upgrade).  We take pride in our service to our members so we will continue to do our best to try to assist them in helping them understand the new system. 

      If you have any further questions, please feel free to contact me at ************.

      Respectfully,

      ***************************************

      Director of Collections

    Tri County Area Federal Credit Union is NOT a BBB Accredited Business.

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