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Business Profile

DVD Sales

Oldies.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in DVD Sales.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/18/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    About two weeks before November 22, 2023, I mailed a ******** ******* money order for $20.00 for the half hour Western of the Fifties, Stories of the Century DVD, starring *** *****, a railroad detective. They wrote me back and said it wasn't received and said it would cost me $5.00 to get part of my money back. I did and haven't heard from them since. Oldies.com, P.O. Box 77, Norbert, PA 19702-0077, So I bought it again for $20.00 with a ******** ******* money order for the same thing and haven't heard from them yet. This was on November 22,2023.

  • Initial Complaint

    Date:12/13/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Took payment and they canceled my order

    Business Response

    Date: 12/21/2023

    Customer placed the order online through our website on 11/24/2023.  We did a preauthorization on the credit card and it was a "No Match".  Sent an email to the customer and never heard from the customer to get valid payment information.  So the order was cancelled on 12/11/2023.  Please see attached invoice and credit card authorization.

    Customer Answer

    Date: 12/22/2023

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: ********

    I am rejecting this response because: i was never emailed about payment issues. Each time i asked about my order i was told they was behind and it was still processing.  Attached is emails stating that. Not once was i told about payment issues.

    Regards,

    *******************************

  • Initial Complaint

    Date:10/03/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Oldies.com. *************. [email protected]. Invoice date 9/28/23. Order :$24.33 this order (*******)($69.02) for this order********* )these are two separate billing orders 9/28/23 on ordered 4 cds they then tell nene out of stock but still I was charged $69.02 posted to account already for something I never received, I do have one receipt for only one cd that’s all for a charge 24.33 then credit my account for 28.00 like I was scammed to me, plz investigate more information. Thank you *************************

    Customer Answer

    Date: 10/05/2023

    Two separate order numbers for billing one four tapes but only received 1 of four charged 68.02 plus additional charge for one tape that I received  $24.33  credited my  account for $23.33.  Total of $92.35 just for one tape the $68.00 posted to my account for four tapes, charged separately for one tape 

    Customer Answer

    Date: 10/05/2023

    Two separate order numbers for billing one four tapes but only received 1 of four charged 68.02  plus additional charge for one tape that I received  $24.33  credited my  account for $23.33.  Total of $92.35 just for one tape the $68.00 posted to my account for four tapes, charged separately for one tape 

    Customer Answer

    Date: 10/05/2023

    Order number I gave first time was an error sorry for order # ********* that was different account from another company, disregard, the correct order # ******* for 69.02.  And the other is order: ******* billed 24.33.  These are two separate orders I mentioned before    Thank you 

  • Initial Complaint

    Date:09/26/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 30 August 2023, I placed an on-line order on the website at Nin's Discount Oldies.com for 8 DVDS in the Western Genre of TV ********  seasons 1 to 7 (including vol. 2) of some seasons. On 1 September 2023, I called, spoke to an unidentified male, explained the sending of a USPS MO in the amount of $143.03. I obtained the USPS MO, mailed same on the purchased date. On 12 Sept 2023, I called to check order status for shipping and was told by an unidentified female that he USPS MO has only arrived for payment on 11 Sept 2023. I waited an additional 10 business days, called again on 21 Sept 2023, got the run around regarding time schedules, shipping dates, email notifications, closing on weekends, etc., nothing to indicate processing of order#*******. At this time, I stated that I will take some action to either get my order promptly or at the time not thinking of cancellation. I called the ********* Police Department who transferred me to County authorities where I the police do not get involved in civil area-business disputed. I then decided to cancel said order, Notify the BBB, and all-0f-a-sudden, on 22 Sept 2023, I get an email stating the sudden processing /shipping of OR#******* for delivery on 23 Sept 2023. WHY? 

Oldies.com is NOT a BBB Accredited Business.

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