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Business Profile

Windshield Repair

Pottstown Glass Co.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Windshield Repair.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/21/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Oct 20 2021 Gave them a deposit of &3500 for storm windows. Scheduled to come out 4/5 times. Never showed. Doesn't return calls. Makes excuses about order and extends completion date over and over. Asked to return my deposit which they refuse to do.

  • Initial Complaint

    Date:08/11/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted Pottstown Glass to replace a pane of glass in my sliding glass door in the fall of 2021. They came out to take a measurement, and called me with a quote. They required a deposit of 50% or $275 and said it would be roughly 12 weeks to get it ordered and replaced. I contacted Pottstown glass by phone and email several times after the 12 weeks was up without any response. I finally received a call after 6 months letting me know that they were ready to install the glass. 2 technicians arrived at my house and let me know they could not install the glass because they had mis-measured and the glass was too large. The technician said that in this instance they typically get a new piece of glass in quickly. I never heard from anyone at Pottstown Glass after that. I have sent multiple emails and phone calls to have my deposit refunded, and have not heard back from anyone. Im not quite sure what to do as Im out $275 and have no glass.

Pottstown Glass Co. is NOT a BBB Accredited Business.

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