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Business Profile

Lighting Equipment

Nilight

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lighting Equipment.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/04/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    May 2,25 went on internet with Nilight to order a led light bar for my truck. Upon checkout I used my **********, said it went through; then popped up a "Link to ******" that would NOT let me get my email receipt, until I filled in my name, address, MasterCard #. Once ****** got my above information then page closed.I then got a Nilight order number. I ALSO got a ****** letter stating they were taking $539.00 for "Bitcoin" "Folhas da Terra" If a error call ************. I called & man ask me to open ****** Play store on my phone. I became more nervous & told him, "No I'm calling MasterCard and reporting ******************************* for FRAUD ! I will be closing my ************** started begging me to NOT hang up, I then hung up! I want this to be reported & taken off internet NOW! If Nilight is a fake company return my $55. for led light bar PLEASE. Respectfully, ********* ****.

  • Initial Complaint

    Date:03/26/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from them and never got anything. I reached out and support said that I need to contact ****** so I did for whatever reason and they couldnt help me. After I explained this they found my order and sent a photo of delivery that does not show my house. They told me they was contacting ***** for me and I never heard back. Finally they said that I needed to do so and give them the claim number. I reached out to ***** and they said they dont do this for receiver its to be submitted by the seller and all they can do is tell me to contact the seller. I told them this and once again theyre silent and not helping me.

  • Initial Complaint

    Date:12/09/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an item from this company that came with a 2 year warranty. The business confirmed that they are honoring the warranty as the item is indeed defective however for the past 2 months they have continuously made excuses, lied to me and even made a tracking number claiming a replacement shipped but never sent it. They obviously dont want to honor their warranty on this item which is false advertising and they will not refund the money I paid either so I paid almost $70 for a useless item.

    Customer Answer

    Date: 01/15/2025

    The company has now sent me a replacement since the complaint was filed so this can be closed. I guess they understood that this needed to be handled, thank you for your time. Please let me know if you need anything else 

  • Initial Complaint

    Date:11/19/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 28, 2024 I ordered a 6 gang Nilight switchbox. Several months after installation it began to malfunction. An email was sent to the company along with a video showing the malfunction. On October 1st I received a response agreeing there was a malfunction and promising they would send me a new unit as they have a 2 year warranty . They told me it was backordered. On October *********************************************************************************** a tracking number. On October 18 they told me they shipped it. As of the 22nd no tracking number so I emailed again. On the 23rd they sent me a ***** tracking number. Since then I have sent numerous emails. They now tell me there are warehouse issues, holidays, stock issues. They told me they solved the issue and would be shipping soon, even though they had claimed to have shipped it already. As of today, November 19th the item has still not shipped. They clearly have been misleading and are not backing up the warranty on goods they sell.

  • Initial Complaint

    Date:10/09/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Display window for PSI indicator does not work, therefore I cannot fill my tires with the correct PSI.

    Customer Answer

    Date: 10/09/2024

    I have been in touch with the company directly. They are willing to settle and send me a new machine. If you would like to cancel this complaint, you may do so.

    Business Response

    Date: 11/05/2024

    After confirmation, the customer has received the product we sent and the issue has been resolved.Thanks.

Nilight is NOT a BBB Accredited Business.

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