Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was supposed to receive ********************* from New Beginnings but did not get anywhere close to it. My first appointment was 10/22/2024 and did not last the 60 minutes they charged me and my insurance for, I paid $30 for on 11/9/2024 for that appointment. My next appointment was 10/28/2024 for the same 60 minute and same questions, and my last and final appointment was 11/5/2024 for a Psych Evaluation. All of these appointments took place on the phone even though I signed a form saying I declined ********** services. I decided to end my services on 11/9/2024, after being treated and spoken to very rudely, I had bloodwork done for this place which no one reached out to me regarding the meaning of the results or what they were for and my insurance was charged for it still as well as I. I was also requested to go get more testing done on 11/5/2024 and decided something did not seem right. I received a second bill stating I owe $90 to them for three appointments, one in which I paid $30 already for as listed above, this bill was received 12/5/2024. I was told over the phone I only owe $60. I find it very frustrating that this business is doing this to many others as well and would like them to not be able to get away with what they are doing from the rudeness, to going against forms signed, to double dipping in billing patients and their insurances. Below is proof of my situation. Should additional information be needed I will gladly provide it.

  Business Response

  Date: 04/14/2025

  I cannot find this patient in our system.

  Is there another name used.

• Initial Complaint

  Date:05/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 29 I had a Med Check w/ the dr at which time I advised that I was out of Prozac, she stated she would have it sent to the Pharmacy. The practice let me go without my medication despite numerous calls to the office, care plan manager and therapist with no return calls to assist. Eventually I was able to have it filled, but was very sick for 10 days that they with held. Also, they are noting that I am having therapy sessions at 10pm via the phone, I am not, I have no reception where I live and my 1st therapist was aware of this as we had my appts at 5pm so I could take the call at my office after work, this is insurance fraud. I am not having those appts at 10pm. Today, 5/21 I ran out of Effexor and need a new script. I just had a med check last week and am in full compliance w/ my p[lan of care. This was requested 5/14 as I knew I would be out of medicine. I called the office today and ****, the office manager, whom told me it is my issue that I have no meds again as there is an insurance problem I have to take care of. However, all other meds w/ said insurance arrived at my home late last week. She advised that the rx and pre auth were sent to the ins co. I called and spoke to **** w/ said ****** and she advised that there was never a script or pre auth from the office sent anywhere for this medication for me. This is the SECOND time in a month the office has with held mental health medication from me, belittled me, called me a liar and letting me know I'm there rudest patient before hanging up on me. I was also advised today by **** that my Labs weren't sent to my PCP as I requested bc I never fixed the insurance issue....My PCP and nurse witnessed the call and are aware of the medication witholding as well as this complaint being filed.

  Business Response

  Date: 07/31/2024

  
  I apologize for the delay in my response. I was on maternity leave, and I am the person responsible for handling complaints of this nature.
  
  Upon reviewing the matter, I found no indication of any billing or therapy sessions conducted after 10 p.m. The only sessions that were held were necessary ones, such as our quarterly treatment plan update for the insurance company and the yearly reassessment, both of which appear to have been completed around 7 p.m. Additionally, there is clear documentation of returned phone calls where our staff spoke with the patient and worked to get her medication approved.
  
  I would also like to note that it was challenging to locate this patient's records initially, as she is listed in our system under the name ***********************, but filed this complaint as ***************************.
  
  Unfortunately, the patient has exhibited a volatile demeanor toward multiple staff members. I was the last person to speak with her, and after careful consideration, we made the difficult decision to discontinue her services with our agency due to her repeated negative behavior.
  
  Attached, you will find the relevant records for your review. Please let me know if anything else is needed.
  
  Thank you.