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Business Profile

Storage

Storage Sense

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/14/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Rented a storage unit with contractual agreements that my items would be secure behind locked gates and camera surveillance. The facility knowingly left gates unlocked and open for months and purged camera footage of area. Management was aware of compromised security and was unavailable at time of discovery of theft. After contacting law enforcement management denied theft and breach of contract. Management also denied previous illegal activity in the facility that was verified by local police. I filed a claim with provided insurance which was passed off to a third party company reducing coverage for a lesser amount than specified in contract. In order to collect approximately 10% of total loss the company insists on a notarized release of liability for remainder of losses property and financial loss.

  • Initial Complaint

    Date:08/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My storage unit was sold and there was an overage and I am owed a refund check. I have contacted this company many many times and still have not gotten payment that I am entitled to. I have been given run around. They say payments are processed there. I asked for a phone number so I could contact and they never got back to me.

  • Initial Complaint

    Date:04/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 6 I arranged help to condense my storage units because I am on a fixed income. I drove over an hour with 3 men to help paying them total of $60. Plus gas plus their time while I tried to get this resolved. All 3 of my units were late because I only get a check on the 3rd of the month. Every month they are paid UTD. I have sudden extra bills now and wanted only the two units. Unfortunately, they were still overlocked. I tried all morning and early afternoon to have it resolved nobody was at the property or answering the number that was left on the door. We left unhappy. I received a text that early evening from manager he was sorry but said he has 24 - 48 hours to remove it. Which is wrong anyway I received a email from District Manager and a response from ****** on Yelp. It has been one month since I had the problem with Storage Sense. First I heard from ****** on here that she wanted to speak to me about this I tried contacting her a couple of times and never got a response. Then the email came from **** he will be in touch with me then oh they don't have the correct phone number for you I've been trying to reach you. Sorry **** everytime they call or text they have the right number. Now here we are another month gone by I'm still on fixed income and now can't even pay the unit that I came down to try to eliminate. Would I recommend them or anyone that works there absolutely NO if there were a way to do a negative star I would. Now I am going to loose everything in that unit because I can't afford it. All because it was never taken off overlock. I don't by the oh I have 24 to 48 hrs to remove the overlock noooo I worked storage for 8 years I know how it works.

    Customer Answer

    Date: 05/13/2024

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Storage Sense regarding complaint ID ********.

    Regards,

    *************************

Storage Sense is NOT a BBB Accredited Business.

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