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Business Profile

Auto Repairs

Ziebart

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/30/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I spoke with Ziebart about a rust problem on my grandfather's 2005 Grand Mercury ******** I dropped of the car on Aug 19th and was told that the ceramic was a special order and I have to pay upfront for that. I paid upfront in full for their service. What I endured and received was shabby craftsmanship. I have pictures of the unacceptable work performed. I still have car parts wrapped in tape they didn't put back. I was promised a detailing job for all the inconvenience of course I didn't receive that either. I dropped the car off on a full tank and when I went to pick up the car it had 2 lines before empty. I questioned them about it. I still had to put 40 something dollars in my tank leaving this place. I have included a few of the pictures taken as soon as me and my grandfather inspected the work

    Business Response

    Date: 10/09/2024

    The customer has not contacted us with any issues regarding quality. The customer complained when picking up the vehicle that while the vehicle was being worked on, we did not contact her enough with updates. We feel we communicated with her efficiently throughout the process. She stated if we did not give her money she was going to complain to our corporate offices and to BBB. We attempted multiple times to resolve her complaint, but she was unwilling to discuss any solutions. The vehicle was delivered and at the time there were no quality issues. All of our work is warrantied, if the customer is now experiencing quality issues, we are happy to correct them at her convince. If there is something that needs to be fixed under warranty, the customer should contact the store or stop into the location anytime during business hours. 

    Customer Answer

    Date: 10/14/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 22290758, and find that this resolution is satisfactory to me. 



    Regards,



    Tishina Merritt


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