We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Health and Wellness

Vitauthority

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health and Wellness.

Complaints

This profile includes complaints for Vitauthority's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Vitauthority has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 13 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/19/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered $143 of products from the company on July 30th. At the end of August, when I distill had not received my order, I contacted the company. They explained that the shipping tracking shows that something happened during shipping and the products are now being rerouted back to their facility. They would not refund my money. They would not resend my shipment. Instead they asked me to pay 50% more to resend the products so I would have to pay and additional $70 to receive the products I originally paid for but never received. They have the tracking proof that I never received my shipment and that the products are being shipped back to them. I am out $143 and they get to resell the products I paid for. I have email correspondence from them concerning this situation. Proof that they are not willing to resolve the matter. The tracking information indicates that the package is being sent back to your facilities. I am out $142.98 for products that I never received. According to other complaints and reviews, others have been in similar situations. I feel like they are using shipping policies to scam customers.

    • Initial Complaint

      Date:09/06/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with this company on July 3, 2022. I received the order July 7, 2022. This company offers a 60 day money back guarantee if you are not satisfied with the product. My 60 day expectation landed on Saturday, September 3. It was also a Holiday (Labor Day) on Monday, September 5. Therefore, I contacted the company on Tuesday, September 6 to return my order. They were completely unwilling to file my return and understand my reasoning for waiting until 9/6/22 to make contact. I contacted them the soonest business day after my 60 day return window. I emailed back and forth with the company a few times and they just kept stating no exception could be made, read our return policy, etc. I also pointed out to them that my stance was a perfectly logical reason for waiting until today to make contact with them - its not like I waited until the end of this week or even a month from now. I made contact first thing this morning, and yet they are not willing to help or resolve the issue whatsoever. Very disappointing that they are lacking in their customer service to the degree they are.

    • Initial Complaint

      Date:08/03/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was sent the incorrect order and a broken item, I was directed to receive a refund with the 60. Day money back guarantee to sent items back, they charge $10 for a return label then I only received a partial refund. I would like my full refund please. I called and spoke to *** and she hung up on me during me explaining I sent back items in the same box they were sent in, she said the post office had flat envelopes I should have used?? That was an additional fee they charged and a restock fee???

    Vitauthority is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.