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Business Profile

Walk-In Tubs

Mobility Bathworks

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Walk-In Tubs.

Complaints

This profile includes complaints for Mobility Bathworks's headquarters and its corporate-owned locations. To view all corporate locations, see

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Mobility Bathworks has 3 locations, listed below.

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    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/09/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an Mobility Bathworks walk in tub from ******* of Freeport in 2010 ( this company has since gone out of business) to make life easier for my disabled wife, I paid over $10,000 for this tub. The tub worked finer for several years, but in the past two years I have been having a problem with a leak. The tub has been leaking in to my kitchen which is directly below my bathroom. The ceiling collapsed the first time I had the leak ,last year, and had to be replaced which cost over $4,000. At that time Mobility Bathworks sent a plumber tp repair the issue, and it was good for a while, but in the past 6 months it has started leaking again. As you can see from the photos, my kitchen ceiling is again ruined, and needs to be repaired once again. I have sent a certified letter to Mobility in Quakertown Pa in August, which was returned to me undeliverable. I have made DOZENS of called to their Rep. ***************** asking them to address this problem, as the tub allegedly has a lifetime guarantee, they also advertise themselves as a veteran run company, and as a veteran myself, I feel that I have Not been served well by them. ********** finally sent a plumber to my home, and he isolated the source of the problem, but did not repair it. i have made several more calls and texts to ********** begging for a plumber to come and repair my tub so my disabled wife can once again use its features, and ease her pain; and so I can Once again repair my ceiling, with no satisfaction, He either tells me he is working on it, or doesn't answer the phone or my messages. I want my tub repaired as per the guarantee, so it can once again be utilized, and no longer cascade water into my kitchen possibly causing more damage or even black mold.

      Business Response

      Date: 11/27/2023

      How are you ? 

      This is ***************************** from Mobility Bathworks a manufacturer of the walk in tub that resells to businesses. ******* was a dealer but they went under in 2015. 

      We have been going back and forth with the customer for the last couple months.

      Once we found out about the issue, we sent a service installer to the customers house. When the service technician went to the house, he realized  that the leak was coming from a faucet supply line from a faucet we don't sell. So without permission he used his own faucet.  Even though he used his own faucet that is not covered under warranty we are still trying to help him get it fixed. 

      In the screenshot of the text message , the customer clearly states he used his own faucet. 

      Our last conversation I found a service tech that will agree to fixed his issue for $350.00 

      Customer Answer

      Date: 12/08/2023

      I apologize for the late reply, but my wife has been ill, and I have been going back and forth to Doctors for the past few weeks.  I spoke to ***** at Mobility Bath and he gave me the name of a plumber, who I called.  The plumber came to my house and looked over the tub, and said he would not be able to repair it till after Christmas, which I said was o.k.  I am going to pay for the repairs out of pocket, but at this stage of the game, I just want the tub fixed, so that I can also fix the holes in my kitchen ceiling.  I will let you know if he does in fact repair the tub, and if it fix this long standing problem.  Thank you for your help in this matter.

      *********************

    • Initial Complaint

      Date:11/03/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had a walk in tub installed by ********************* of Marietta and have had numerous problems. First Mobilty Bathworks sent the wrong tub and I had to wait over a week for another one. After receiving the correct tub, it had damage to the door which looked like it was dropped off a truck. Rather than wait for a new tub, we agreed to have the damaged tub installed and have the door replaced later, as we needed the tub for our disabled daughter. We are still waiting for another door for our tub

      Customer Answer

      Date: 11/14/2023

      Complaint ID ******** has been resolved 

      Business Response

      Date: 11/27/2023

      How are you ? 

      We apologize for the hassle but we can't control the circumstances that happen when a shipping company damages a item. 

      Mobility Bathworks is a manufacturer of walk in tubs that sells to **** ********* of GA.  

      The 1st walk in tub ordered by **** ********* was the wrong model ..

      The 2nd Walk in Tub ordered got damaged during shipping , which was not correctly inspected at the job site during delivery. 

      One we fount out the tub was damaged we shipped a replacement door asap, 

      *** ****** tracking # ********

      The door delivered 11/20/2023

    • Initial Complaint

      Date:05/25/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      04-05-2023 $6864.25 ******* Walk in Tub White Right  Dual Massage Rain Shower Kit the tub came missing all front panels, exposing all electrical and motors that need to be covered do to shocking hazards when operating. There is also a rain shower kit that cost $475.00 that can not be installed do to missing parts. i have tried calling and emailing this business for over a month with not replies on this matter. This is not fair to me or my family to spend all this money on a walk in tub that can not be used because of the risk of being electrocuted and not having a shower head at all.

      Business Response

      Date: 06/14/2023

      I was in ***** and had issues with my vpn as a result I couldn't check my email . The customer had my cell phone number and knew to text message me with any issues. 

      I send screenshots of our conversation showing we took are of the problem once we came to know about it 

       

    Mobility Bathworks is NOT a BBB Accredited Business.

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