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Business Profile

Tree Removal

Oak Shade Tree Service LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/18/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company was hired to remove trees from my neighbors yard when they arrived they blocked the drive way so no one could get bye and gave my wife a hard time about coming down the driveway because they need ** to move their equipment. But, the eel issue is they parked their heavy equipment on my yard with out my permission. This was extremely arrogant on their part and caused large tire ruts on my yard in addition to tearing up part of my yard. When I asked if they were going to fix this a worker or maybe an owner denied this until a worker said they did park their equipment. He just got into his truck and drove off. I want my yard fixed including the ruts running down the front of my yard.

    Business Response

    Date: 07/25/2022

    I have spoken to my Operations Manager (Tony) that responded to this disaster in this developement.  He is aware of sitiuation and advise me that after working a very long day around 6:30pm Tony and one of my other workers was ready to leave and this fellow aprroched them screaming at them and after about 15 minutes of screaming and belittle them. Tony made the decision to walk away and left. It turns out that this man shares a right away with a number of other houses and my crew backed a landscape trailer with a small piece of equipment on it onto the wrong side of this shared driveway. Tony advised me it did not make ruts as the yard was dry and hard.
    I am willing to go and meet him, but will not tolerate him screaming at me or my crew. I can also take pictures and will fix yard if there is damage.  Regards, Nick * R********

    Customer Answer

    Date: 08/18/2022

    Mr R***** said in a prior response that he would reach out to me. As of today I have not heard from him. Just like his foreman another lie. He just told BBB what he thought you wanted to hear

    Business Response

    Date: 08/25/2022

    Please be advised I did leave a message on his phone and apologized as I thought I was supposed to wait to hear back from BBB before I contacted him.  I did leave my cell number asking him to reach out to me so that I may set up time to take a look at his yard, and did advise him we are willing to fix if there is damage. Regards, Nick * R****

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