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Business Profile

Colleges and Universities

Eastern University

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/11/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Last year, I signed up for a course at this University but I dropped out through a school representative who sent me an email confirming that the course would be dropped.Instead, months later, I was charged for the course and for a covid cash assistance which was deposited in my account after I had dropped the course. I returned the cash assistance and received an apology from the University for charging me for a course I had already dropped out.However, they sent my name to a collection agency called MLR even though I don't owe anything to the school. I am absolutely outraged with this because I have a perfect credit score and this is going to affect it.I urge you to help me sort this out. This university is disorganized and irresponsible. They need to erase this debit and stop harassing me.

    Business Response

    Date: 08/25/2022

    To whom it may concern,
    The student account was mistakenly sent to an outside collections agency with a zero balance. The account has since been closed with the collections company and there has been no negative reporting made to the credit bureaus. We notified the student of this immediately.

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