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Business Profile

Education

PharmCon

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Education.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/26/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased continuing education classes from this provider under the assumption that they automatically report to the boards but they do not even though their website states they do. I informed them that I would like to cancel my subscription as I would not like to have to report every class I take manually as it is time consuming and there is plenty of providers that report automatically they denied my request. I didnt even use any of their courses to renew my license I only took 2 classes before they sent me an email of failure to report and thats when I realized they do not automatically report the classes.What nurse has the time to manually report 27 hours of classes. Im not interest in their services and would like a refund.

    Business Response

    Date: 08/27/2024

    Customer contacted us on May 31 with questions regarding credit reporting and was, unfortunately, given incorrect information.  Contacted us separately on June 5 for a refund but did not give all the details of the previous interaction on May 31 and the refund was denied because she has already used the product.  Had it been known that the customer was given incorrect information, it either would have been corrected or a refund would've been granted.  Due to the mistaken information given to the customer, we processed a full refund on August 23.  Proof of refund is attached.

PharmCon is NOT a BBB Accredited Business.

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