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Business Profile

Lawyers

Diamond Law Center, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/15/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Buy remorse I paid 748.50 dollars for an overages blueprint training course on December 17, 2022, I was given access to the website shortly after I had a family crisis where I requested a refund the first representative formed me that it was not possible so I spoke to another representative she stated I could submit a form to the there review team on January 10, 2023, at 12:23 pm I received an e-mail from ***** ***** informing me my account had been deactivated now I'm confused you deny a refund and deactivate my account understanding that's not a good business practice return my 748.50 thank you.

    Business Response

    Date: 01/17/2023

    We are sorry to hear of this customer's dissatisfaction. When he purchased the course he agreed to a 3 day return period, and did not request a refund until nearly 30 days later thus he was outside of the agreed upon period and we were not able to offer him a refund. It does look like there was a misunderstanding in one area, however, as when we stated that we deactivated his account we meant that we had deactivated the automatic payment of his second payment of $748.50 so that it would not be charged. We did not deactivate his course or access and in fact, offered to continue assisting him, an offer that still stands. 

    Customer Answer

    Date: 01/22/2023

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: ********

    I am rejecting this response because:

    Regards,

    *************************

Diamond Law Center, LLC is NOT a BBB Accredited Business.

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