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Business Profile

Thrift Shop

Goodwill Outlet Center

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/14/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a lot of Jivago perfumes. I paid $93.04 total. When opened box I knew right away these were fakes. I asked for a refund. They sent me a PDF label to return them for me to be reimbursed however when I try and open pdf file it says I dont have access. I let them know and so far I havent heard back from them and ****** says its closed. I feel like I got screwed. I thought goodwill was an hi eat company. How sad that they take advantage of people and promise a refund but not really. This is the order #********

    Business Response

    Date: 08/14/2023

    Hello,

    Buyer was sent the call tag via the email address she provided. There was no communication from the buyer after that. The item was returned back to us and a full refund has been issued. 

  • Initial Complaint

    Date:03/01/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I an having trouble getting my money back on a returned item. I received the coat and it had holes in it, so it was returned and ***** lost it ***** #- ************ there is an open ticket # ********* She said she filed a claim with ***** 2 times and now she said I need to file a claim. I just called ***** for the 3rd time and there has been No claim ever filed and the shipper on the *********** to file the claim. Its been back and fourth for a while now and I do not know who i need to contact to get this done and get my money back if this person doesn't doesn't file the claim. Now she says shes gonna contact a ***** rep again this is the 3 rd or 4th time shes told me that and does nothing.Can you please advise me? Thank You for any help in advance, ************************

    Business Response

    Date: 04/05/2023

    March 28, 2023 
    Dear *** *****: 
    Thank you for bringing this issue to our attention. We have apologized for any inconvenience or frustration this has caused the customer. The cause of the complaint was due to *** ** misplacing the package. 
    As of today, 3/28/23 the customer has received the full refund for the missing package. 
    We hope we don't experience this again. 
    If you have any further questions or concerns, please do not hesitate to call. 

    Sincerely, 
    Cheryl K. 
    Vice President of Donated Goods Retail 
    Goodwill Keystone Area 

    Customer Answer

    Date: 04/05/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



    Regards,



    ******* *********
     

Goodwill Outlet Center is NOT a BBB Accredited Business.

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