Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/06/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February, my friend and I visited the art room and each painted pottery. I paid $40 and she paid $60. The owner told us to write our initials on the pieces and return in two weeks to pick them up. I waited three weeks before attempting pickup, but the business was closed both times I wentdespite posted hours on the door and website stating they were open.I called the business multiple times on multiple days with no answer. Eventually, I found their ******** group and messaged the owner. He responded and said he would mail the pottery to us free of charge. I provided my address and waited two weeks, but never received anything.When I followed up, the owner claimed the package came back to him and said he would resend it. I waited another week and received nothing. I asked for a tracking number but got no response. Since then, Ive sent three more messages with no reply.I either want the pottery that I paid for or a full refund.

  Business Response

  Date: 05/13/2025

  Hello,

  we close for special private events; and off site events. We cant change the hours on our door as they are permanent, and the times we close for off site or private events, we cant update a permanent door ( with temporary hours ).

   

  please check our ********* we post when we close early and xyz.

  the package was sent back to us. It required a signature, and were not sure why it doesnt go to your local post office for pick up.

  We paid for shipping the first time, and we cant pay to resend again , you can pick up your pottery. Its finished..

  we have no private events in the next two weeks, so we will be there for the listed hours!

   

   

   

  Customer Answer

  Date: 05/14/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* ********
  
  

• Initial Complaint

  Date:04/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My friends and I went to the art room on January 31 and we painted our clay ********** And the owner told us to makesure our initials were on it in which we all did. Then he told us that it would be two weeks and that we could come backfor our art ***** my friend went back two weeks later and it wasnt done. He told her to come back in a week. She went back thefollowing week and picked up two of the three items. He told her mine wasnt ready or that I didnt put my initials on it whichI did so now we are into the middle of February. He says that itll be done in another two weeks so we go back and its done. Then he says that h*** just have to mail it to me which he said he did in March without proof. It is now the middle of April and I am out $50 and no art piece.

  Business Response

  Date: 04/15/2025

  Hello!

   

  I have been in contact with the customer.

   

  it is all clients responsibility to pick up their items.

   

  i did however tell her Id send her, and I forgot due to how busy we were.

   

  i have told the client to stop posting false things on ******, she keeps going.. now the final decision is, I am sending her her item, for free for charge, but I wont be refunding her. We have a no refund policy,

   

  if you paint pottery, come pick it up!

  Customer Answer

  Date: 04/15/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23197178
  
  I am rejecting this response because
  
  This response contains multiple inaccuracies and further reinforces the pattern of behavior I initially reported.
  
  I was told multiple times that my item would be shipped.

  When I posted a public review sharing my experience, I received an email directly threatening to withhold both a refund and the item unless the review was removed.
  The owner now claims I am posting false things on ******, but everything in my review is factual and documented via email.
  
  He admits here that he forgot to ship my item due to being busy, initially it was a deathbut instead of resolving the issue professionally, he continues to shift blame and insult customers.
  
  This is not about pottery. Its about ethics, accountability, and abusive business practices. I paid for a product and service I still have not received, and I have been repeatedly met with retaliation for attempting to address the issue.
  
  I am requesting:
  
  Shipment of my item as originally agreed
  Documentation of that shipment
  And a formal note in the BBB record regarding this businesss documented attempts to coerce and retaliate against customers
  
  Attached are screenshots of text messages sent to my friend who attempted to pick up the item on my behalf. These clearly show the business owner:
  Acknowledging that the item was not ready
  Providing pickup instructions (proving he knew it wasnt fulfilled)
  Stating that a refund would be issued
  This directly contradicts his current claim that no refund was ever promised. These messages support the accuracy of my public review and prove I was not spreading false information.

  Additionally, I want to note that coercionespecially when tied to a financial transactionis both unethical and potentially illegal. Threatening to withhold a paid-for item or refund unless a customer removes a review is not only a violation of good business practice, but may constitute a deceptive or unfair trade practice under consumer protection laws.
  
  
  ***** ****

  Business Response

  Date: 04/15/2025

  Hi,

   

  I asked you to remove your review or I wont be refunding you. I did however say, I will still ship the item .

   

  mam, if you want to ur item this badly. And keep going through the bbb, which wont solve the ultimate issue, which is clearly you are out to get me!

   

  please come pick your item up weds April 16th Ill be waiting from

  12-5pm! 
  

  thank you.

• Initial Complaint

  Date:03/31/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/31/25, I went to The Art Room with my friend, ***** ******, and my daughter, **** **** (age 3). We painted 3 items of pottery, one each, totalling $120. We were told that the pieces would be ready in 2 weeks for pick up. It has now been 2 months. ***** reached out to the owner via phone and scheduled to pick up our items on 3/13/25 between 6-7pm. When she arrived, all the lights were off and the door was locked despite her arriving during business hours at an agreed upon time. She called several times and the phone was not answered. After this, I reached out via ******** messenger to reschedule, and my message was never answered. At this point, we believe this business is a scam and we would like our money back.

  Business Response

  Date: 04/11/2025

  Hello BBB,
  
  I am writing in response to a claim made regarding the Art Room in ************. I would like to clarify that this claim is unfounded; we are not a scam and serve over 150 clients each week. I have contacted ***** ******, who will be picking up the items in the next few days. The items have been completed and are ready for our clients.
  
  Thank you for your attention to this matter.
  
  Best,
  ***** Adams