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Business Profile

Building Materials

CH Briggs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Building Materials.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/23/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    CHBriggs Company sells quartz slabs for countertops. My business purchased 7 slabs for installation in a kitchen project. CHBriggs delivered the wrong slabs and was unable to send corrected slabs. The homeowner would not pay my company full price and CHBriggs would not accept the lower price I received from my customer even though they owed me money from a prior return. I paid them one half and requested to pay the remainder in monthly installments. CHBriggs would not accept monthly payments without very high finance charges. We have been paying them, but they reported me and the business to the credit reporting company. CHBriggs has acted in bad faith and caused me to have bad credit.

    Business Response

    Date: 12/20/2022

    December 12, 2022

    To whom this may concern,

    In response to the mistake on C.H.Briggs part, and review of the account, a replacement of the wrong material was sent and the initial charge was credited back to ******* * ****** **********.  The account with ******* * ****** ********** has not received a payment since December 2021.  If the replacement material was not acceptable, it should have been returned prior to installation for a refund, but that was not the case.  A payment arrangement was offered and was not accepted by ******* * ****** ********** and after attempts to collect on C.H. Briggs part, the account was sent to our 3rd party collection agency, *** for further collection attempts.

    Regards,

    Charity S***
    Credit & Collections Supervisor
    C.H.Briggs Company

CH Briggs is NOT a BBB Accredited Business.

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