Complaints

This profile includes complaints for Fraser Advanced Information Systems's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Fraser Advanced Information Systems has 6 locations, listed below.

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  Fraser Advanced Information Systems

  320 Penn Ave Reading, PA 19611-1127

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  Fraser Advanced Information Systems

  122 Mountain View Rd Reading, PA 19607-9511

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  Fraser Advanced Information Systems

  236 Brodhead Rd Bethlehem, PA 18017-8937

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  Fraser Advanced Information Systems

  251 Saint Asaphs Rd Ste 105W 3 Bala West Bala Cynwyd, PA 19004-3418

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  Fraser Advanced Information Systems

  5521 Carlisle Pike Hampden Township, PA 17050-2419

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/01/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a tax practice located at ***************************** in Doylestown, PA. I did not purchase the company, I purchased the client list. They had a lease with Fraser for a ****** ** **** copier. That lease expired on November 30, 2022. Prior to that expiration, we were contacted by ******************************* a senior account Executive with Fraser to replace the existing machine. She made a proposal that I believed was too high for my company. I looked around and found an offer with another vendor that I felt better fit our needs. My intention was not to negotiate with Fraser, I assumed that the price that I had been given was the price. When I informed ****** that I was going to go with another vendor she responded with an email that had a lower price, all kinds of things that she perceived to be a weakness with the vendor, and a note that if I did not go with their contract that I was on the hook for another year with the current lease company. But that if I went with their contract that obligation would disappear. In an email dated 12/2/2022 she indicated that the renewal had gone away. I decided to go with the other vendor, and I have an email from ****** indicating that I only had to make the December payment and the copier would be returned. I made that payment and let her know. I received a subsequent email from her that there is a buyout of about $1,500 that needs to be made yet. that was not mentioned in the email where she indicated that after the December payment we were done. I took ******'s word as an employee of Fraser at face value believing it to be true. I have it in writing. I was mislead, whether intentional or not only ****** and Fraser know. But I feel that Fraser is responsible for the promises made in writing by their employee. I am uploading copies of the email. Please note, that the lease is not under my company, and I did not sign it. I am being threatened when I am not a party to the old lease. I want Fraser to pay the buyout and take the machine.