We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Electronic Equipment Repair

Five Star Electronics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Equipment Repair.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/31/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/24/2023 , **** ,the Five Star T.V .Repair Service came to my home to check on a tv that needs repairs. He viewed the TV and stated that indeed he could fix the problem but needed to order a circuit board and needed $110 cash advance to do so. Also, at the time he decided not to take the TV with him. While waiting we communicated several times. The first one was to advise me that circuit board had come in several weeks after our initial encounter but that it was missing components. He said that he would look online for the missing parts. After a couple of months I got tired of waiting and told him to give me back the advance. He agreed stating that he would refund the advance minus $25 for the initial service call. I agreed. It has been over a month and I am still waiting for the refund of $85. **** TV repair phone ************

  • Initial Complaint

    Date:08/25/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    STAR TV repair is 100% fake company, running business to cheat people on the name of fixing TV's!!!!!!!!! **** or ******, the man behind all the cheating activities, knows your broken tv (esp screens) CANNOT be repaired, gives you hope, gets TV, gets deposit, returns tv in same condition without any fixes. I know he not even attempted to fix anything. Just returned as the same old condition. Even he thought if would ask him to keep the tv with himself so that he can sell online. I doubt he has any experience in TV or even he would have take some spare parts from my tv. who knows. This is where government has to help. I CAN SEE MANY CUSTOMERS REPORTED SAME PROBLEM. He shouldn't be running business as it is a disgrace to all similar businesses in Pennsylvania. Hope USA Government or Police would take some action against JOHN. I THOUGHT IS A GENTLEMAN BUT HE IS CHEATING CONSUMERS!! If he collects 90 dollars deposit from customer, see how much he can make??? Cheaters will loose this money in some other form. Karma is a boomerang my friend and you'll reap what you sow.

    Business Response

    Date: 10/05/2022

    First I like to start out saying my name of my buss. is Five Star TV Repair, NOT STAR T.V. All this gentlemen had to do if he felt  this way about my buss. was to speak to me & I would have explain to him what he seems to not understand how my buss. is conducted.  I have many many satisfied cust. who do not feel this way about me or my buss.  Therefore this cust has the right to his opinion in whatever matter he choses.  I do explain to everyone of my cust. what the problem is with T.V. & what it my cust if there are no other issues with the T.V. If there are other issues The cust must make another dissision (I did speak to the cust & paid his back what he wanted) Unfortunately I am not in Buss to do work for free!!

    Owner

    John S.  

    Customer Answer

    Date: 10/05/2022

    Hi Team,

    Business has contacted me and refunded the deposit amount. Please feel free to mark this issue as resolved.

    I am satisfied with the response from both BBB and the business.

    Thanks again,

    ******* *

Five Star Electronics is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.