Reviews
This profile includes reviews for UGI Heating Cooling & Plumbing's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 5 Customer Reviews
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Review fromfrank b
Date: 03/04/2024
5 starsfrank b
Date: 03/04/2024
I highly recommend UGI home services to anyone looking for a repair or installation service. They are efficient & will respond quickly to your needs.
UGI Heating Cooling & Plumbing
Date: 03/05/2024
Frank, thank you for your feedback. It is wonderful to hear that you had a good experience with us and our technicians. - EugeneReview fromTamara F.
Date: 02/03/2024
1 starTamara F.
Date: 02/03/2024
UGI service contracts with Home serve is a scam. If you have a customer service issue it will not be resolved. I renewed my service contract in Oct. 2023 for 2024. I paid the price quoted and after paying it I received several notices of a discount of 10% and then up to 80.00 off of what I paid. I called customer service to get the 10% and was told I would receive a check in the mail. It is now Feb and no check. I have called at least 5 times and several representatives that told me I would receive a check and never did. I asked to speak with a supervisor and was told It would take 3 days for a response.Never got a reply. I have a paper trail of when and who I talked do. their customer service just wants to tell you what they think you want to hear. I am very disappointed.
Ron and Tammy F******UGI Heating Cooling & Plumbing
Date: 02/05/2024
Tamara, thank you for taking the time to share feedback. We would like to speak to you about this to find out more about what happened and see if we can assist. A specialist from the Office of The President will reach out to you soon. Have a good day! - EugeneTamara F.
Date: 02/06/2024
Thank you. I will be looking forward to what you found out.
Tamara F******Review fromRobert R
Date: 11/17/2023
5 starsRobert R
Date: 11/17/2023
UGI gives me confidence that my heating and air conditioning systems are well maintained and efficient.UGI Heating Cooling & Plumbing
Date: 11/27/2023
Hello Robert, thank you for your review and vote of confidence. It is wonderful to hear that you had a good experience with us. Our emergency repair line is available 24/7 should you ever need us. - EugeneReview fromFran G
Date: 06/01/2023
5 starsFran G
Date: 06/01/2023
The tech that was sent to our house to service the A/C unit, seemed very experienced and
knowledgeable. We have a service contract with UGI and needed a part, which was covered
under the terms of our contract.
Other companies that have service contracts, charge extra for parts.UGI Heating Cooling & Plumbing
Date: 06/02/2023
Hello Fran, thank you for taking your time to leave a review! It’s great to hear that everything went well with the technician that came to the home and that the part that you needed was covered. Our emergency repair line is available 24/7 should you ever need us again! - EugeneReview fromAlex K
Date: 10/20/2022
1 starAlex K
Date: 10/20/2022
Bad warranty service on heating and AC. I had two problems, one with AC the other with heat. I paid for a warranty about $600.00. ON the AC problem they would not come out for 4 days. On the no heat problem they would not come out the same day, but would the next day. This is unreasonable and I am very dissatisfied with their response times.UGI Heating Cooling & Plumbing
Date: 10/27/2022
Alex, thanks for letting us know about this. I can understand your concerns about the delay in service and we would like to speak to you about this to see how we can help. A specialist from the Office of The President will reach out to you soon. Have a good day!
-Lisa
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