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Business Profile

New Car Dealers

Tom Masano, Incorporated

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Tom Masano, Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see

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Tom Masano, Incorporated has 5 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/17/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/26/24 I took my vehicle in to get speeds 1 2 and 3 fixed for my fan(motor blower resistor) on the *** From the time it left the shop all speeds that I requested to have fixed never did work correctly. After two weeks I called Masano for a refund which they would not give me. They insisted I bring the vehicle back in, but I ********** a side note on 8/25/24 I used a gauge to check the ** pressure, and it was okay and filled. I have done this every two weeks for the last three years. The compressor was working fine as well. When I left the shop after the repair on 8/26/24 I checked the ** and the gauge hit warning, and the compressor was not turning on.

    • Initial Complaint

      Date:01/02/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i was overcharged for tires and would like the correct tires on my vehicle ...sale rep stated that ******** does not make an all season tire ...called a few other stores that sell tires and they said that there are all season tires available.

      Customer Answer

      Date: 02/14/2024

      I paid *** Masano  over ******* for two tires that were summer tires when i went there in October requesting tires for my safety .. I was never educated by any of there service team on my options of tires at all .  The tires they put on I was almost in a major accident due the inclement weather conditions in the winter season .. Then in February I went to another tire company and they put 4 new tires for my vehicle that i could drive safely since I am a traveling nurse from pa to ***. I came out of pocket another *******. Because of the error Masano made and lack of caring and service i spent ******* for tires in 4 months  because i need tires in order to be able to complete my occupation on a daily basis .

    Tom Masano, Incorporated is NOT a BBB Accredited Business.

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