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Business Profile

Property Management

Pans Rentals

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/15/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had city inspectors come to inspector and the property manager came to my house and the property manager just walked in and told me to sit down with my grandson they don’t need anyone else to walk around with them but the inspector asked me to walk and show her everything so they walk through they were done and my daughter called me to talk to the property manager and she was talking he he was being rude to her then handed my my phone while she was still talking to him. He then proceeded to say to me that he has been doing this job for twenty years and I said it doesn’t matter how many years you have been doing this it doesn’t give you the right to tell someone in there how to sit down and that I don’t did to follow them and that you can just walk in just because the inspector was already in the house your not. He thinks he can do what he wants and talk to people the way he wants. I never in my life had a landlord or property manager talk to me that way before. Something need to be done. If I need to go to the news with this then I will because people that have business think they can talk to people and treat people the way they do and landlord and probably manager to.

    Business Response

    Date: 11/24/2023


    I am so sorry to hear that your experience with our company has not met your expectations.
    Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you.
    While we'd love the opportunity to regain your trust, we understand how frustrated you must be. My deepest apologies for any inconvenience we have caused you. We wish you all the best in the future.
    Please let us know if you have any additional questions, concerns, or comments, or if we may be of assistance at any point in the future.

    Best,

    PANA Rentals

    Customer Answer

    Date: 12/04/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *********************

Pans Rentals is NOT a BBB Accredited Business.

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