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Business Profile

Towing Company

V & M Towing Service Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/31/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    V.M towing towed my car from a scene of an accident on January 25th my car has been there for 6 days $60 a day to sit there so $360 plus $95 for the initial tow plus $5 for each mile drive $195 total there also trying to charge me a $642 clean up fee they did not clean up the scene of the accident there saying my total charge is $1085 every time I call the price of how much changes I just want this resolved Im not paying for a service they didnt provide they simply picked my car up and left !!

    Business Response

    Date: 02/24/2023

    At V&M we pride ourselves on doing good work and clearing the road quickly. The incident that the customer was involved in was dispatched as a vehicle in a ditch during a snowstorm. We dispatched a flatbed tow truck to the scene, the car was in a ditch with minimal damage. Our driver winched the vehicle out and brought it back to our location. The customer called 1/27 and we explained charges, they said they would be in later. Customer then came to the office on 1/31 where they were upset at the charges and wanted to remove the car but refused to pay. The car then left on 2/2. The invoice at that point totalled $1,202.75.

    The breakdown looks like this:
    $245 accident call out 
    $40 labor
    $175 winching  (vehicle was in a ditch)
    $35 Debris removal (this seems to be what the customer has an issue with)
    $125 Light duty admin fee
    $42.75 LD fuel surcharge
    $540 storage ($60/day @ 9 days)

    This breakdown is also on the invoice the complainant received, they clearly did not look at the invoice to see this. This recovery was also requested by the police for a vehicle in a ditch, it was not called in by the customer and our rates follow the rate sheet approved by the police department.

    If there is any further explanation needed please call me directly at ************. I can also forward you the invoice so you can see what the charges are yourself. 

    Thanks,
    ****

V & M Towing Service Inc is NOT a BBB Accredited Business.

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