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Business Profile

Auto Warranty Processing

Sands Ford of Red Hill

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Warranty Processing.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/12/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Brought car in to Sands **** in Red Hill PA for minor sound coming from steering wheel. Was told it was the sway bar and was charged $600. Car fully inspected and was told everything was running smooth. The same day, the noise at the wheel made a louder noise. Took it to be looked at and was told it was the bushels but driving is still safe and no repair needed. I decided to pay $500 for the bushel to be replaced anyway because I didn't think it was safe. The steering continued to make noise and had thumping at the wheel. Was told it was improper placement of the bushel and had it replaced. The car engine and traction light is now on caused by the same issue. Am now being told that its a different issue. I'm very disatisfied with service and am being taken advantage of. I'm very concerned for my safety after having my car serviced at this business. Would like my car fixed. Car is always serviced and never had this ongoing issue which gets worst after being serviced at Sands ****.

    Business Response

    Date: 10/25/2022

    Response to Complaint # ********

     

    Please be advised that ****************** came to our facility on 7/18/22, with her 2011 ****** ******, with 109422 miles, for a concern with a noise from under the vehicle.  We found Loose Sway Bar End links and since the sway bar end links were needed for PA State Inspection, she authorized them to be replaced.  She returned with 109654 miles and the noise had persisted.  We traced the noise to the strut plates and quoted the repair.  During repair one of the struts cracked but we replaced it and the strut plates and were able to do so, within quote.  Again the noise persisted but had transferred to the other side of the vehicle.  At no charge to the customer, we replaced the other strut.  The vehicle was driven and the noise, in question, to the best of our knowledge, did not return.  She did return with new concerns with her vehicle and declined any repairs for those and was not charged for diagnostics for a "Check Engine Light" and a new noise from the vehicles steering rack.  We did explain that as vehicles age, they accumulate noises and problems and that we cannot make any warranties on future concerns with the vehicle but only the repairs that were made have a 12/12 warranty and would need to be brought to our attention.

     

    Any further questions, please contact me directly.

     

    Regards,

     

             Kevin P*********

              Service Manager

              ***********

    ****************@sandsautogroup.com

Sands Ford of Red Hill is NOT a BBB Accredited Business.

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