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Business Profile

Roofing Contractors

DUN RITE Metal Roofing and Seamless Gutters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roofing Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/27/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dun-Rite quoted my father (**** ****) a figure ******* to complete siding on rear of house and replace patio roof. They attached the roof to the top of the 2x6's instead of in between them, the 2x6's toward the back of the house are split due to the incorrect nailing, this part is also attached to the top of 2x6's instead of between, not sure if siding is nailed tight. My father called the business back, they came out and told my father he was nit-picking and that he should be more or less thankful because they gave him 2 2x6's for under the steel roof, even though the ends that are attached to the house are split due to their workmanship. My father is 85 years old, taken advantage of and being ridiculed whe he called them out for their poor workmanship and make right what wasn't Dun-Rite! He deserves some if his money back. He does not want this company returning to his home any more.

    Customer Answer

    Date: 05/05/2025


    ****
    7:55 AM (2 hours ago)
    to me

    Good morning!

    Mr. *********** contacted my Dad,  I want all correspondence to go through myself as he clearly has taken advantage of my father and treats him like he was doing him a favor.  He, again, reiterated about giving him two 2x6's and did not charge him for it.  That makes me laugh. The 2x6's are cracked where they pounded nails anyway. They are no good. He did not address anything else that was stated and my Dad does not want him at his home anymore.  I don't think anyone would when the person you hire tries to ridicule you. I expressed that my father wants compensated for some of this poor work and expressed the work items that were done poorly.  Please advise.

    Best Regards,
    *********

    Business Response

    Date: 05/05/2025

    Im sorry     Miss. ****   I guess there was miscommunication on my end l hope after you get the money Im sending you. I will have reached my goal   Customer   Satisfaction  that has always been my goal and I will continue to work on improving in that line 

    Customer Answer

    Date: 05/05/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ********* ****

DUN RITE Metal Roofing and Seamless Gutters is NOT a BBB Accredited Business.

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