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Business Profile

Dentist

Richboro Smiles

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/02/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Poorly made upper denture made by Dentist. Cracked down the middle of plateTried to get her to make a better product, etc. Filed with ***** Dental and was denied. Our new Dentist has fixed numerous times, meshed, glued several broken teeth, etc. Now having to pay $2000 for a new denture after initial payment. Only covered to replace every five years. Dentist never accepted responsibility nor tried to make good on faulty product. New Dentist has been handling my care for past year or so. His office has all of the repairs documented along with my charges.

    Business Response

    Date: 05/09/2023

    Due the nature of HIPPA rules and patient privacy, We are not able to discuss any patients situation directly. However, as with any healthcare professional, our office takes tremendous strides to provide excellent dental treatments to all of our patients, although every situation is a different scenario; the outcomes can not always be the most satisfying for everyone. We want all patients to have a positive experience with our practice, but I know this is not always possible and wish each patient that chooses to seek another provider the best of luck.

Richboro Smiles is NOT a BBB Accredited Business.

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