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Business Profile

Recreation Center

Ridgway YMCA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Recreation Center.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/01/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've had a family membership at the YMCA for over a year, paying $38 a month. On August 30th I called them and asked them to put my membership on hold for 2 months. Money was still taken out for September and October. I understand that calling on the 30th probably wouldn't stop payment for September, so I did go one time in September, expecting October payment to be cancelled. I called them again a week ago, 10/26/23 to cancel my membership. Today, I noticed they took another payment for November, which put my bank account into overdraft. I called this morning. The woman argued with me and hung up on me, even when I asked to speak to her manager.

    Business Response

    Date: 11/02/2023

    ***** joined the Ridgway YMCA on December 2, 2022.  Shortly after she added another draft for her daughter ****** ********.  *****'s draft was taken out on the 1st and ******'s draft was taken out on the 15th.  ***** notified the YMCA in August to have ******'s membership cancelled.  We cancelled that membership as requested.  At no time did ***** ever ask for hers to be cancelled.  Still being a member in good standing; *****, her daughter and grandkids  utilized the facility twice in September.  Once they went to the clubhouse and fitness room and once to the pool. (if she truly cancelled her membership in August...why would she come in with her family and utilize the YMCA in September?  Putting a draft on hold is not an option as we do not do that)  All drafts are put in a month ahead of time.  Drafts are submitted in August for September, September for October and so on.  When ***** called us on October 26th inquiring about her membership cancellation.  That was the first we were made aware of the issue.  She did state that she did utilize the YMCA in September.  Our policy states that you have to give us 30 days written notice.  (she signed the agreement)  She did not give us written notice.  I have since cancelled her draft membership.  She is not eligible for a refund.... she used the YMCA and she did not follow the agreement.

Ridgway YMCA is NOT a BBB Accredited Business.

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