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Business Profile

Restaurants

Saga Steakhouse & Sushi Bar

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/20/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The server was complaining about the tip that we left and wanted us to leave more. We left the tip We felt was appropriate for the service we received during our visit. He embarrassed us in front of all the other customers in the restaurant By bringing the bill back to us and asking for more of a tip that he felt was appropriate in a loud tone everyone else could hear. While we were trying to figure out the bill again after he returned to our table. He then came back and was very smart with us. And said do you need help figuring out an appropriate tip for us? And proceeded to tell us how in ***** the gratuities are done, this is the **. I actually have a good friend That is Japanese and she told me that tips in ***** Are actually not accepted, Just thanking for the service Is all they really like to hear that You were satisfied with your meal and their professionalism. This to me was highly inappropriate. Nobody supposed to come back and ask for more of a tip. The tip is given as a gratuity. By the customer, and this employee was way out of line. All ********* that we have ate there We have always left an appropriate tip and never had this happen in the past. I did speak to a manager when I left and he seemed to not care about doing anything about the situation. I also called back the next day and ask to speak to the owner He tells me that he doesn't know when the owner will be around or anyway of contacting him. I would like to refund back for my check And I would like the owner to contact me, I would like to speak to the Owner of this business.He needs to know that this is happening and needs it to corrected.

Saga Steakhouse & Sushi Bar is NOT a BBB Accredited Business.

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