Complaints

This profile includes complaints for H & H Disposal's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  H & H Disposal

  123 Sherman St Rockwood, PA 15557-5333

• 

  H & H Disposal

  PO Box 102 Rockwood, PA 15557

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Always trying to charge late fees when she'd take weeks or months to cash my checks. I called several times to get balance and paid balance she told me in full!! Including when I canceled the service,I asked what was the total I owed in order to cancel. Lady said 72 dollars. I filled out the check and took it to the ********,** post office the same day i called and canceled!! Today dec 2nd 2024 i received an invoice for 12 months of service with late fees and all!! I have copies of the checks and bank statements proving I paid. I can get phone records showing I called as well. I even called today and still got no answers and got hung up on. I attached screen shots I took off my bank account app of the checks she cashed and the invoice I received today. I want the balance cleared as it should've never existed (especially with all the added late fees that make no sense) and I never want to hear from this company aridiculous! I've had Pro Disposal since June 2024! Why would I have 2 disposal services!!!absolutely rediculous!!!Completely rediculous!

  Business Response

  Date: 12/20/2024

  H&H DISPOSAL
  PO BOX 102
  ******************
  ************
  
  Re: ID ********
  Ms ******* started service with H&H Disposal in January of 2023. We received her first payment on 2/27/23 but charged no late fees for either month even though Jan and Feb would have been due by Feb 25 since her payment book was sent to her on Feb 7, 2023. (All payments are due by the 25th of the month youre paying for per our rules and the conversation she would have had with the secretary when she established her service). Her March payment wasnt postmarked until April 26, 2023 and as you can see per her check copy, she didnt even write out the check until April 25, 2023, she did add her late fee as her rate was $25/month, proving that she was aware of how our late fees worked and knew she was late. Then on 7/30/23 she wrote a check for April through July (according to the payment coupons she sent) and that payment was postmarked on 7/31/23, we received it on 8/2/23. She sent the amount of $165 after calling in on 7/26/23 because her garbage hadnt been picked up. She was explained she was on shut off due to non-payment and she then asked for a balance a check where she would have been informed that $165 was the balance to pay her through ****** and service would be reinstated and all her garbage would be cleaned up once we received that payment. September payment was sent on time,we received it on 8/18/23. She didnt include copies of the next three checks she sent in 2023 but they were as follows. A check which was post marked on 9/25/23, we received on 9/27/23 with ****** coupon even though that was her Oct payment. Then a check with no coupon, postmarked on 11/20/23 which we received on 11/24/23 for Novembers payment. And lastly a check with no coupon post marked 12/16/23 which we received on 12/20/23 for Decembers payment. These seven checks went to the bank respectively on 3/11/23, 5/12/23, 8/12/23, 8/26/23,9/29/23, 12/2/23, and 12/23/23. None of which took weeks or months to be deposited.
  Then on February 27, 2024 she post marked her check for Jan and Feb. You can see per her copy that she didnt write the check until 2/27/24 and she did not include her payment coupons. We received that check on 2/29/24 and it went to the bank on 3/2/24. She did not include a copy of the next check she sent which was post marked on 5/20/24, no accompanying coupon, we received it on 5/22/24, and it went to the bank on 5/31/24. This was her March payment and was two months late at this point. On 5/22/24 when we received that payment,we sent out an invoice showing the balance to be paid through **** was now $72 if paid by 6/25/24 and service was shut off until the account was brought current. As you can see, she paid that on 6/14/24, we received it on 6/17/24 and it went to the bank on 6/22/24. We do not ever show in our records she called to cancel; we show she called to make sure we got her payment in **** and that her garbage would be picked up. Our question here is, if you werent going to utilize our service for the month of ****, why would you have paid for it?
  
  Were also a little confused on her statement of I even called today and still got no answers and got hung up on. How did you get hung up on if no one answered? What our records show is that she called and got our answering machine because the secretary was on the other line with a customer.When she called back the line was clear and we answered. She was calling to inquire about the balance/invoice she received. The secretary tried going over it with her and then Ms ******* became hostile saying she had cancelled back in the beginning of ****. The secretary tried telling her we had no record of a cancellation and asking why she would pay for the month if she was cancelling the ********** Reckner was informed that if she had been paying another company all she had to do was send proof of payment to the other company for the months in question and we would clear the balance. She became very hostile and started name calling. The secretary let her know we wont be spoken to that way and hung up the phone. This is the policy created by the owner as he will not have us be screamed at just because someone is upset and refuses to speak to us like adults.
  
  The solution she was given on 12/2/24 still stands. She can send proof of payment to another company for the months in question and the balance is cleared or it will eventually go to the magistrate for the judge to make a final decision.
  
  If you have any further questions, please let us know. Sorry for the delay, this is our busiest time of year as we are making and mailing out our payment books for the following billing cycle.
  
  Thank you
  H&H Dispoal

  Customer Answer

  Date: 12/21/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I never said no one answered,o stated I didn't get any answers(to my questions of course)and I did not call anyone names. I in fact did tell them when I made the call in June that I was canceling my service and that call can be subpoena by their lawyer just with the other most recent phone conversations where I was angry and cursed but not yelling. Phone companies are required by law to keep conversations saved on file for atleast 3 and up to 5 years for the purpose of being used to defend themselves or individuals who subpoena the voice interactions for court purposes.  I was also not informed that I could send proof of payment from current garbage company. I have attached the proof of payment to Pro Disposal for June through August. My payment for Pro Disposal for September through November isn't due until December 31st to which I can pay online. 
  
  Regards,
  
  ***** *******

  Customer Answer

  Date: 12/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I never said no one answered,o stated I didn't get any answers(to my questions of course)and I did not call anyone names. I in fact did tell them when I made the call in June that I was canceling my service and that call can be subpoena by their lawyer just with the other most recent phone conversations where I was angry and cursed but not yelling. Phone companies are required by law to keep conversations saved on file for atleast 3 and up to 5 years for the purpose of being used to defend themselves or individuals who subpoena the voice interactions for court purposes.  I was also not informed that I could send proof of payment from current garbage company. I have attached the proof of payment to Pro Disposal for June through August. My payment for Pro Disposal for September through November isn't due until December 31st to which I can pay online. 

   
  Regards,
  
  ***** *******

  Business Response

  Date: 01/15/2025

  Unfortunately this wouldn't satisfy the requirement. This proves you wrote a check, no proof it was endorsed by the company. Also the owner of Pro Disposal has informed us he bills ahead, so a payment in Sept would be for the months Oct-Dec according to him. 

• Initial Complaint

  Date:04/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am paid to date for trash service and received an invoice from H & H for $49. I called to question it as my bank records do not match the invoice records. As soon as I mentioned the math seemed incorrect on the invoice the woman on the phone got argumentative and would not let me finish speaking she would over speak and interrupt which is frustrating causing me to do the same. This resulted in an argument between us and she cancelled my trash pick up service. I am paid through today and today is my pick up date I highly doubt they collect my trash after the way she talked to me and proceeded to hang up. There is no other refuse service provider for my address so now i have no way to dispose of trash. I do not know how to proceed.

  Business Response

  Date: 05/08/2024

  Ms ********* started service with us in April of 2019 at a rate of $20/month. She paid $60 in April of 2019, she did not send the other $130 until Feb 2020 after being sent a certified letter and then shut off, as no responses were being made to invoices being sent or the certified. She paid monthly in 2020 and was late a couple times, but we defaulted out that balance. Then in 2021 she paid Jan-Jun almost monthly then stopped paying. She was invoiced and again, no response until her service was shut off.
  
  Then 2022 is when she really started to struggle. We didn’t receive Jan or Feb payment until March 3rd, Mar payment was post marked on 3/25, we received it on 3/30. Then nothing. On 8/29/22, we invoiced Ms ********* since we hadn’t received payment since March, we also shut off the account at that time. That balance was due by 9/25/22, she post marked it on 9/24/22, we received it on 9/27/22, which adjusted the balance due. Oct and Nov were paid on time. Then nothing for December.
  
  On 4/11/23 we received a payment for Feb-Apr, no Dec/Jan was ever sent. Then payments for Jun-Sep were sent monthly, however most were sent late. Then on 12/28/23 she sent her payment for Oct-Dec. She was invoiced letting her know that her 2023 balance was not paid in full and our records showed she’s paid through Nov so $30 was still owed by Jan 25, 2024 for the 2023 balance plus all of 2024 was open. On 1/25/24 her payment was post marked, which meant the $30 no longer paid off the 2023 balance because late fees adjusted plus there was now a late fee for Jan 2024. Feb-Apr 2024 have been paid monthly and on time.
  
  When Ms *********’s April payment was entered, there should have been a $200 balance left, when there wasn’t, our processing department sent an invoice on 4/23/24 to let her know she wasn’t quite paid through April. On 4/29/24 Ms ********* called into the office, the phone was answered by the office manager. Ms ********* immediately started swearing at the office manager about her bill. “This is f**king ridiculous”, “This is a f**king joke”, “I don’t f**king owe this”, etc. Ms ********* would ask a question, the office manager would start to answer her question, then Ms ********* would cut her off. The office manager tried multiple times to explain where the balance was coming from but couldn’t even get out a full sentence before Ms ********* would cut her off to start cussing again.
  
  The office manager relayed that since she was so unhappy with our service, we would cancel her out and she could find another provider that better suited her, however she still owes $27 to be paid through Apr. Her area does not require a trash collection service and many residents burn their garbage.

  I have also attached a copy of the rules Ms ********* was provided with each year. Please let us know if you have any other questions.