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Business Profile

Pre Kindergarten

Magic Memories Royersford

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/26/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The experience over the past two weeks has been distressing due to questionable business practices at the daycare. An unexpected charge appeared on my account, and when I sought clarification, I received numerous conflicting explanations. The regional director, *****, initially promised to call but later claimed she was unable to do so because she was dining with her boyfriend, despite continuing to send emails for two weeks. My inquiries about the system led to accusations of stalking and harassment, as I attempted to understand how I was overcharged when my bank confirmed that the payment had been received.

    Business Response

    Date: 10/23/2024

    Hi, We just received this complaint so we would appreciate it if you can reopen the investigation. 
    In the case above, the client had two returned payments that lead to two dishonor fees that the processing company charges automatically when payments are returned. These fees are explained in the Parents Handbook. We requested, in multiple ways, proof that the payments had been made so we could remove those charges. We explained we needed her to show us a Bank Statement that shows the payment and she could delete everything else. We only needed the proof of the payments made for these two specific weeks. The client refused to show accurate proof of payment and we never received the payment from the Bank. She kept sending the picture of a payment in our system, but the same system showed the two returned payments. 
    The client continued to get upset about the bill and started raising her voice, name calling and threatening the staff. She did this in a childcare setting. By doing this, she violated our Parent Handbook. She was asked to refrain from doing this again. However, she did call and while our HR Manager was seated across the desk from Mrs ******* she was able to hear the client name calling and raise her voice. This was the second time she had done this. There is a dismissal policy on the Parent Handbook explaining that these behaviors will lead to dismissal from the program. The client was dismissed from the program and still has a balance.

    Please let us know if you need more information. Thanks and have an amazing day!


Magic Memories Royersford is NOT a BBB Accredited Business.

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