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Business Profile

Major Appliance Dealers

Beiter's Furniture Mattress Appliance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Major Appliance Dealers.

Complaints

This profile includes complaints for Beiter's Furniture Mattress Appliance's headquarters and its corporate-owned locations. To view all corporate locations, see

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Beiter's Furniture Mattress Appliance has 7 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/28/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 24, 2024 i purchased a ** profile all in one washer dryer. We did the 0% interest through Beiters/Ashley Home Store.On December 9, 2024 the machine stopped working. It had code 18 pop up on the machine. In the Smart App for the machine it gave trouble shooting steps which we did 4 times and did not resolve the issue. We called Beiters and they said we had to go through ** first and let them know. We scheduled service calls as the machine is under warranty for December 16, 2024 which ** cancelled rescheduled for December 17, 2024 again they cancelled. Rescheduled for for the third time December 21, 2024 they cancelled again. I called Beiters and they were going to call me and they sent the attached email. Needless to say I am paying on a machine that doesn't work. I have had several conversations with them documented in my call log and emails Please help. I have never had such horrible customer service from a store as I have had with Beiters and GE. ****** ******** ************

    • Initial Complaint

      Date:04/27/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a lift chair in Sept 2021 along with service contract. Have current claim # ******** against ******. To date the lift chair is still not repaired. I called beiter's to help resolve this issue since I purchased the chair with them. To date chair still un repaired. I want a refund and chair removed. Chair has been broken for more then 3 months.

      Business Response

      Date: 05/05/2023

      Customer purchased a chair from Beiter's on 9/11/21. Purchased at our location in South Williamsport PA.

      Customer opened a service ticket with our third-party contractor in 1/26/23.  Customer relocated to Erie, PA and therefore not in our servicing area. Customer relied on our third-party servicer.

      According to third-party portal the customer was issued a service date of 4/20/23 on March 7th, 2023.

      On March 8th the customer contacted Beiter's (for the first time) to ask for faster service from the third-party.  Beiter's contacted third-party on same day with request for faster service.

      On 4/13/23 customer contacted Beiter's regarding a faster service date.  Beiter's contacted third-party same day via email.

      On 4/17 Customer informed Beiter's that the 4/14/23 service date was cancelled and rescheduled for 4/28/23. 

      On 4/26/23 the customer informed Beiter's of a pending BBB claim with third party servicer.

      Week of 4/30/23 the servicer scheduled with customer for 5/11/23.

      On 5/4/23 our third-party servicer made repeated attempts to confirm the next service date of 5/11/23.

      On 5/5/23 Beiter's left a phone message in an attempt to resolve the issue. We will continue to attempt to reach the customer to resolve the complaint.

    Beiter's Furniture Mattress Appliance is NOT a BBB Accredited Business.

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