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Business Profile

Fitness Center

Anytime Fitness

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have attempted to cancel membership with this fitness club multiple times. There are 2 options for cancellation; in person at the gym or email. This gym has not been staffed for months. I have gone to the website in an attempt to contact them via email only to be told that my information can not be found. I have called the number listed but never speak to a live person and am never given an option for cancellation. I have since moved back home to ****************. I am now being called by a debt collector. I have attempted to do the right thing. I am now acruing late fees and possible collection fees.

  • Initial Complaint

    Date:07/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a member since August 31, 2020. According to the contractual agreement, I have been able to cancel my membership as of September 27, 2023. However, despite numerous attempts, I have not been granted cancellation of my membership and Anytime Fitness continues to withdraw money from my bank account. I want my membership cancelled and to be refunded the amount taken out of my checking account after September 27, 2023.

  • Initial Complaint

    Date:05/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In February 2024, I contacted Anytime Fitness regarding a cancellation of my memberships. I was assured that they would be cancelled. It is impossible to contact this business as they use a third party call answering service. Finally was able to speak to someone via email who assured me that the membership would be cancelled. I was billed for March and the person claiming to have taken care of this forgot. The person claimed to have taken care of this and processed refunds. Confirmatory documentation was sent. It is May 2 and we have not received refunds. Complete lack of communication

Anytime Fitness is NOT a BBB Accredited Business.

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