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Business Profile

Convenience Store

Turkey Hill

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Convenience Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/12/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6-4-2023 at approximately 3pm my wife and i went to the turkey hill to exchange a spent Propane tank. My wife inside to pay and i carri3d the expired tank to the outside storage where teh tanks were kept. My wife priceeded to pay for some teas and the new tank. Upon payment for the items the cashier states "i dont have the key" im sorry i cant give you the propane. My wofe said thats fine just refund the money. The cashier said i cant but ill take your number and you can come back in the morning and get a refund or the propane if you want. My wife confused comes out and gets me and says please talk to the cashier, he charged me and told me i couldnt have the propane. So i went in and asked him, hey can i get the propane we paid for? He again said he doesn thave the key. He also said he offered a refind but she has to leave her number for tomorrow, some really inconvienient hot garbage. I then asked thw man at the register, "hey man how would you feel if you pay for services and you get nothing in return." I said it was basically theft and asked if their was a way he could reimburse us with cash, since it wasnt our fault. He started to get frustrated and begin challenging me go outside and fight, saying "he was about that life" or whatever that means. Not wanting to fight a cashier over 27 dollars i just left and the man refused to give us a receipt or anyrhing for our trouble. The funny thing is that i shop here all the time and only time i have ever had trouble was from this guy. I didnt catch his name i just remember he had a long beard, wore a mask, and had several tattoos on his arms. This kind of treatment is not the norm of this place but this cashier is new and shouldnt be challenging customers to fight when he makes mistakes at the register.

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