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Business Profile

Auto Repairs

Sarver Auto & Performance Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/7/23 we picked up our vehicle after being serviced. The vehicle had to be towed to the repair shop and wasn't drivable. We asked them to look it over and let us know what it needed to be fixed. We were told that it needed a rear differential and cv axel for an approximate cost of $1500. We told them to complete the work. After picking the vehicle up, we drove it back to our house approximately 5 miles away. The car then sat in our driveway until 9/12 when my husband drove it to my daughters college, about 75 miles. At this point the car was already making noises again so it was towed to another shop (Threshold Tires and Auto Repair). This is when we were informed that the car had severe rust on the subframe which was causing there to be a lot of movement and ultimately what our issue had been all along. The parts that we had just paid to replace less then 85 miles were also broken because the root issue had not been addressed. The Threshold shop provided pictures and videos proving these claims, and suggested that I call Sarver Auto to discuss with them what had happened, so I did. I also provided them with the pictures and videos that had been provided to me. The owner, Josh or Jason I believe, at first stated that he would have to think about it but may offer me a partial refund. Later that day he called back and said that after watching the video he did not believe that that is what caused the issue and had so many excuses of what it could be that it was hard to keep up. He even tried to claim that the other garage put the hole in the subframe. Even after asking him point blank how the parts he just replaced could already be broken he responded, ya I'd like to know that too.

Sarver Auto & Performance Center is NOT a BBB Accredited Business.

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