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Business Profile

Nail Salon

Jaslynn Nails & Spa

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Nail Salon.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/26/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a nail appointment here on June 23, 2023 specifically with Mya the owner of the salon. I went in for my appointment at 10 am on June 26, 2023 and said at the counter I had an appointment with Mya. They sat me down in a chair and Susan started doing my nails which was not uncommon for someone different to start prepping my nails. She then proceeded to look at the picture of the nails I wanted that were done at the same salon a year ago. I did not feel comfortable speaking up about the poor job that started being done on my nails and then when they were done I was charged $70 cash. The colors were not correct the shape was wrong and the length was too short. When I got back home the salon was called and we requested money back and they said they would redo them but would not give me money back and were very rude about it. I did not want to get my nails redone by them because of such a poor job they did and how rude they were I would not feel comfortable going back into the salon. They also said during the phone call Mya does not work at the salon anymore which was never mentioned to me at the salon when I mentioned her name for the appointment, I specifically had with her. We also asked who the new owner was so we could speak to them, and the employees did not know and hung up the phone on us.

    Business Response

    Date: 08/17/2023

    Dear BBB!!

    First we thank you to let’s us know the complain .

    The old owner is Mya she had been gone a years ago , and the lady she had her nails done in my nails salon we try to do the best job already I ask her everything before I do and we have told her if she not happy with her nails we can fix but she don’t want to do that.. and I find down one thing the lady have nails done  and the comlainter not the same. and she try to call my bussiness to many time. and we have told her come back to talk but she dont want to and she had to post the complaint in our facebook .

    Thank you *****

    Customer Answer

    Date: 08/17/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    *** ****** ** ** ******** **** ****** ** * ****** ** ***** **** ** **** **** **** ** *** ********
    Regards,

    ***** *******

Jaslynn Nails & Spa is NOT a BBB Accredited Business.

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