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Business Profile

Pet Kennels

Summit Kennel of Sarver

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/24/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my dog ***** to this kennel for the fourth July weekend and I really wish I wouldnt have I had given them specific food for him to eat since he has allergies and there was only half of a scoop taken out he has been very sick for a week with diarrhea and his bed was soaked in **** and I am highly disappointed and will never take him to this kennel ever again I will be taking my dog to pet suites in ********* pa from now on

    Business Response

    Date: 02/25/2025

    I responded to a complaint on yelp to this customer in July.  As a last-minute booking, I don't think ****** could get in at any other kennel, but we took her in, and on the holiday morning, unheard of at other kennels.  Not sure of her address as the town was not written on form.  However, as a first-time customer, ***** didn't know us.  His eyes were swollen, and he sat on his bed and refused to eat or go outside.  I assumed he wasn't feeling well, you can't force a dog to eat, veterinarians aren't alarned by this as they will eat when they're hungry.  That is why a lot of food wasn't gone, I'm not going to throw it away to look like he'd eaten!  Likewise, you can't force a dog to go outside unless they want to,  We tried luring with the leash, it often works as if going to walk, but we go to the play area if agreeable.  With any dog, especially a pitt bull rottweiler mix, the possibility of biting is real.  Even a fearful ************* in fear.  We've been in business for 25 years, and have many repeat customers.  We take any breed of dog as we have a "no touch" kennel when needed.  A dog is not sent home dirty unless I can't approach it, which was the case here.  We know how to handle dogs.  But if uncooperative and growling, that dog is not touched.   He had his own personal run but wouldn't use it.  I couldn't wash his bed as he didn't get off it. Sorry you were disappointed with your visit, but there's only so much can be done.  Many kennels do not even take pit bulls. 

Summit Kennel of Sarver is NOT a BBB Accredited Business.

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