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Business Profile

Heating and Air Conditioning

Paul Lavery HVAC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

This profile includes complaints for Paul Lavery HVAC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Paul Lavery HVAC has 2 locations, listed below.

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    • Paul Lavery HVAC

      211 Carol Dr Saxonburg, PA 16056-9552

    • Paul Lavery HVAC

      401 Dogwood St. Butler, PA 16001

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/10/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The first contact with Paul Lavery HVAC was through American Home Sheild in late October. (AHS). AHS outsourced Paul Lavery HVAC (PLH) to replace my **** system. I was sent an invoice from *** and paid in full ($2,345) on November 6, 2024. The entire experience working with *** has been extremely frustrating as communication has been poor. Their techs showed up with the air conditioning unit but not the furnace. Their techs also did not have the proper tools to install the equipment, resulting in multiple (3) rescheduling to partially install the **** system. During the last appointment (11-18-2024), ********* informed me that they needed a custom ventilation piece to complete the installation and that it would take a week or two tops to be made and installed. Since 11-18-24, I have had a difficult time getting in contact with the Office Manager, *****. She has been evasive, hasn't delivered on promised follow-ups, and has now stopped responding to texts or answering phone calls. I want PLH to be held accountable for its predatory business practices. Since this incident, I've found similar complaints online while researching the company. I would also like the job completed at my home, as we are in the winter months with bitterly cold conditions.

    • Initial Complaint

      Date:11/26/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ***** through my home warranty company ***. They charged for work that was not completed and overcharged for work. Workers left a mess in my basement and other work was subpar. The connection between the new furnace and old duct work was pieced together instead of a solid piece of duct causing air leaks. It appears this company goes by multiple names in the past.

    • Initial Complaint

      Date:03/25/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **** Lavery was hired to replace my furnace and air conditioner. Lavery installed the new furnace and ac unit but everything he touched was just thrown together. His company spilled pvc glue all over my concrete floor. Left soot all over my rafters from soldering, smeared silicon around pipe joints to stop them from leaking, and left holes that would usually have plugs in them all over my furnace so hot air now blows out of them. They also left the old ac unit hole in the side on my basement wall so that rodents could find their way into my house. When I asked him to return and finish or fix these things, he kept making appointments (4 to be exact) and would never show up. He then blamed me for all of these mistakes saying it was like that before they touched anything. Now he wont respond to any calls. Beware of this contractor he also calls his company speedy site.

    Paul Lavery HVAC is NOT a BBB Accredited Business.

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