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Business Profile

Water Well Pumps

Semper Fi Well & Pumps

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Water Well Pumps.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our well pump, installed on February 21, 2023, by Semper Fi Well, stopped functioning properly on June 20, 2024. Despite the pump having a five-year warranty and on September 20,2023 having the company install a subdrive, this did not matter. ***********************, who claims to be the owner and initially guaranteed the work with assurances of reliable service, has declined to provide emergency assistance. Consequently, no one has been dispatched to evaluate the pump, leaving our home without water. This situation is particularly urgent as we have very young children and elderly family members with health issues residing with us. The owner of the company states that he cant assist us because he has 4 other people with the same issue. I am starting to believe he sold us a faulty unit.

    Customer Answer

    Date: 06/21/2024

    On June 21, 2024, we incurred an additional cost of $1,050 for the replacement of 250 feet of wiring associated with the new well pump installation. According to the owner, this wiring should have been replaced during the initial installation. The owner expressed confusion as to why the wiring was not initially replaced, yet an additional charge was subsequently imposed.

    This oversight has led to an unexpected and avoidable expense on our part. We believe this situation reflects a lapse in service and communication from your company, resulting in unnecessary financial strain.

    I have attached pictures. 

Semper Fi Well & Pumps is NOT a BBB Accredited Business.

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