Complaints

This profile includes complaints for Big Valley Resort's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Big Valley Resort

  Sciota, PA 18354-7792

• 

  Big Valley Resort

  PO Box 245 Sciota, PA 18354-0245

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/22/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this company is a scam *********************** is a real piece of work. They harass you they continue to engage in threatening behaviors. My first interaction came after what I paid for wasn't what I was getting. However this individual who represents Sciota Village Big Valley resort has pulled my credit report numerous times with out my consent , she took it upon her self to refinance me without my consent, she then opens trade-in on my credit report as if I inquired about credit im not sure how they were even able to do this, ive asked to not be contacted any further after this individual "******" if thats her real name has cursed at me, threaten me has expressed she will ruin my life and credit, has proceeded to taunt me with letters and emails, ive recorded our conversations as well to have all this proof of the individual she is. even after expressing via email to not reach me she continued to threaten me and reply taunting and provoking me. I urge you for your sanity dont do business with these people they need to be reported to FTC and Consumer rights agency. If contact via text email, mail or illegal accessing credit report putting hard inquiry without my consent, Next step is contacting news media and sharing recordings of conversations. Hopefully they can get them to stop!

  Business Response

  Date: 10/17/2023

  Dear ******************,

  This complainant purchased interval ownership at our Resort in 2015.  Very simply, the customer does not want to pay for their purchase.  The customer will say and do anything including terrible lies about our company to get out of their contract. We have been in business over 41 years.  We have traveled over 15,000 families over that period.  This is just another example of someone who purchased something and changed there minds. 

  We have tried everything to convey the validity of our contract to the complainant.  They will not accept the truth.  Therefore, this matter will be turned over to our Attorneys for collection.  Thank you in advance for your attempt to resolve this matter.

  Sincerely,

  ***********************, Customer Service

• Initial Complaint

  Date:08/10/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My experiences with ****** Village at Big Valley have been nothing short of frustrating and disappointing. When I initially invested in their timeshare, I was led to believe that it could accommodate up to eight people and be used anywhere. However, these promises proved to be false. In 2009, when I attempted to use the timeshare, I found it could only accommodate four people, and we were all forced to share a single bedroom. This was a far cry from what was promised to me. I attempted to list my timeshare for sale. Despite paying upfront fees on three separate occasions to facilitate this process, not a single person expressed interest in purchasing my timeshare. Feeling trapped and seeking a way out, I contacted ****** Village at Big Valley to inquire about a release of my ownership. I spoke with a representative named ****** who informed me that I would need to pay a $5000 fee to return my fully paid-off timeshare. This demand is not only unjustifiable but also seems designed to extract more money from me while enabling the resort to resell the timeshare for further profit. This situation is completely unacceptable. I am not liable for any additional costs. I demand that ****** Village at Big Valley accept the return of my timeshare without imposing any further fees. I have fulfilled all my financial obligations towards this timeshare and refuse to be penalized further.

  Business Response

  Date: 09/08/2023

  Dear ******************,

  We have tried to reach the customer by telephone many times and left messages.  We emailed the customer a detailed explanation of the situation and have received no reply.  We consider this matter closed.

  Thank you for your assistance in resolving this matter.

• Initial Complaint

  Date:10/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We stayed in ******* in 2021. Jackie the manager claimed we trashed the house we stayed in. We have photos that we took and the house was not trashed in any way. I'm trying to use my time share through *** but we can't. My maintenance is payed for 2023. She won't bank it for 2023 unless I pay it.

  Business Response

  Date: 10/27/2022

  *** *******,

  
  

  We are in receipt of the above referenced complaint.  When the guest stayed at our Resort for a week they left the accommodations with damaged and missing towels, blankets, and pillow cases.  Also, they exceeded our allowed occupancy limit of six (6) guests. The accommodation required an extra hour of cleaning before the next guest arrived a few hours later. This guest has been here many times in the past and knows the policies and procedures we have regarding damages and occupancy limits.  

  
  

  They were billed for extra cleaning of towels, blankets, and sheets as well as replacements for those beyond repair.  We could also have asked the guest to leave for having too many people but instead we allowed them to stay and charged them the over occupancy fine.  When questioned about these things the guest denied everything.  Family members of the guest confirmed to us that they had more than six people. We emailed pictures of the damages to the guest and still no admission whatsoever of the fact they left the accommodations unacceptable. 

  
  

  The Resort will not tolerate the blatant disregard of our policies and code of conduct.  We will contact the guest to reach a conclusion to this matter. 

  Customer Answer

  Date: 10/31/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
   Complaint: ********
  
  
  
  I am rejecting this response because:  This statement from them proves they are complete LIARS....  the blanket they speak of was in closet(we have pictures to prove so)  towels they claim were also in unit on shelf above washer and dryer....  we NEVER  TOOK PILLOWS OR PILLOW CASES.... THIS IS A NEW LIE THEY NEVER SPOKE OF BEFORE.  A book they told us we took  was in a drawer in kitchen closest to hall.  Sticky black substance in shower were tar soap that washes away with water...   We have our OWN pictures to prove our INNONENCE.   If we were such thieves why would we be allowed back time and time again.   WE HAVE never taken anything from their units.   They never asked us to leave just told us to pay and additional $250.  and told us to have a great day.   When we purchased this unit years ago they told us we were so close to NewYork that we could bring family and friends to enjoy their pool and great place.  WHAT LIARS and lies These Time Share places will tell you to purchase.   This place according to Jackie (the liar)  she claims we have drones to watch over us; this is more like a prison camp than relaxing resort they claim....NASTY SNEAKY LIARS.   We don"t know how to send our  pictures can you please advise.
  
  
  Regards,
  
  
  
  ******* *********