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Business Profile

Bakery

Cookie Sensations

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/20/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered cookies from a listing this bake shop had on their Etsy shop (Jen from Scottdale PA). After not only not sending the right cookies and also noticing they looked nothing like the picture she had advertised, I emailed her and asked for refund. She refused to give me a refund and argued with me that the cookies looked just like the picture. I did a reverse google search on the image she had posted of the cookies and found out she wasn’t the owner of the picture or original baker of the cookies she was claiming as her own. They belong to a woman named ***** ******* from ******** who had baked and photographed these cookies on her Instagram account back in 2019. I asked Jen why she was using someone else’s photo and claiming it as her own work to get business and she blocked me. She has since deleted the listing of the picture she stole but I have yet to receive a refund. She’s conning people into thinking they’re getting one product and sending a knock off version of something else. I’ve attached a picture of the original owner of the pictures Instagram (gracefully_baked) who is not Jen.

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